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Housing Assistant

4 weeks ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

**Salary and grade**: £24,760 per annum, Grade 3
**Duration of role**: Fixed term - 1 year
**Hours per week**: Full-time - 37 hours per week - Monday to Friday
**Location**: Hybrid, Office base Abingdon

**Closing date**: 23 June 2023
**Interviews**: 29 June 2023

The aim of the housing needs team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.

The housing assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by:
answering basic telephone enquiries and dealing with routine correspondence
ensuring that customer care, Best Value and best practice are given priority
processing invoices and dealing with enquiries relating to payments and bills
ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed
assisting in the preparation and presentation of statistics, reports and other documentation as required
ordering stationery and equipment as required
making bookings for meetings or other events and taking minutes of meetings
developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate
assisting with project work as required
attending and participating in meetings and training events as required
playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed
undertaking any other duties relating to the work of the team as required

**Your essential skills, knowledge and experience**

experience of dealing with vulnerable, and in some cases distressed people
experience of face to face contact with customers
knowledge of advice and support services likely to be relevant to the team's customers
good oral and written communication skills
good interpersonal skills
understanding of confidentiality
experience of working well in a team
full driving license and use of a car insured for business use

**Your essential qualifications**

5 GCSE's at grades A - C, or equivalent level of qualification

**If you have the following experience or qualifications - it's a bonus**

knowledge of tenancy law and housing legislation
knowledge of welfare rights
knowledge of data protection legislation
familiarity with the Districts
experience of working in local government
experience of working in social housing

**Your style and behaviours**

Your approach at work needs to mirror our vision and values which are detailed below. In particular for this role, the following points are essential:
enthusiastic and positive attitude
commitment to customer care
commitment to best practice
ability to cope with a busy and sometimes stressful workload
ability to deal calmly and sympathetically with customers who may be angry or distressed
sense of humour and perspective
understanding of and commitment to anti-discriminatory practice
positive attitude to professional and personal development
professional appearance and manner
willingness to attend meetings out of office hours when necessary

**About Us**

**Our Vision**:
We strive to be customer-focused, approachable, and business-like. We value honesty, openness, and the provision of high-quality, cost-effective services.

**Our Values**:
Acting with integrity and showing respect.
Being accountable.
Having passion for our business.
Striving for simplicity.
Celebrating success.

**The Benefits We Offer**:
Basic 24 days annual leave per annum, rising to 29 days after five years, plus bank holidays and time off between Christmas and New Year.
Salary pay awards, with potential for increases after six months or the following April, and annual salary reviews.
Generous career average pension scheme, including life insurance.
Opportunity to purchase a bike through Cyclescheme.
Salary sacrifice car lease scheme.
Various schemes to promote health and well-being.
Two days per year for volunteering within the local community.

REF-205 892

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