Health Care Assistant

3 weeks ago

Warrington, United Kingdom Greenbank Surgery Full time

**Healthcare Assistant job description & person specification**

**Job Title**

Healthcare Assistant

**Line Manager**

Practice Nurses/GP’s

**Accountable to**

Practice Manager

**Hours per week**

25 per week

5hrs per day(to be agreed)

**Pay**

Dependent upon experience

**Job Summary**

To support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population. The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.

**Mission Statement**

**Our Mission is to**:

- Put our patient’s welfare at the heart of all we do.
- Listen to patients
- Promote best medical practice, share expertise and refer on to the appropriate service where necessary
- To provide continuous learning with our organisation and promote clinical governance within our teams
- Be Innovative, adaptable and respond to the changing face of general practice.
- Strive to improve the health of our population and encourage self-care
- Use our resources wisely and in a cost effective manner
- Encourage patients to use the practice resources and those of the wider NHS responsibly
- Balance the needs of individual patients with those of the wider practice population
- Value and protect our staff

**Our Values are**:

- To be caring
- To be responsible
- To have integrity
- To be trustworthy
- To strive for excellence
- **Vision Statement**_

We are committed to provide high quality, effective and accessible care in a responsive, considerate manner. We aspire to be an organisation that staff are proud of, building upon our existing team working relationships and levels of mutual support

**Generic Responsibilities**

All staff at Greenbank Surgery have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by Practice Nurse/GP.

**Learning and Development**

**Collaborative Working**

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

**Service Delivery**

Staff at Greenbank Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

**Security**

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