Technical Ops Support

2 days ago

London, United Kingdom Find Your Flex Full time

As an ambitious broadcaster, the company is pushing the boundaries of the traditional outsourced media management model and bringing in-house the responsibility for managing our own content. Our Media Supply Chain is a hybrid cloud platform that runs services in Rackspace and AWS. This provides services to ingest, store, and export our media assets to our third-party service providers such as playout or VOD partners.

We are looking for an experienced support engineer to support our platform and teams across the technology and operations department. Day to day the role works on platform support tickets in Jira which range from troubleshooting and fixing issues, supporting the development team, carrying out sys admin tasks, configuring Jira projects and provisioning users accounts and services.

The role will also work closely with infosec to aid investigating and patching security issues and the Cloud Services Manager to support AWS tasks related to cost control and efficiencies. This is busy role and will require some multi-tasking.
- Carry out operational tasks in AWS using the console and cli.
- Work on sys admin tasks to manage Linux servers in Rackspace.
- Use DataDog to investigate log, metric and event data.
- Create operations dashboards to present metrics, error rates monitoring status within DataDog.

Manage Jira to support software, business, and service desk projects

We are looking for someone who has
- Experience in dealing with internal and external providers professionally and calmly, even when under pressure.
- Keen to learn, but has energy and drive to get things done, and be part of a team changing the way we work.
- Ambition and wants to move up through their career.
- Passion for the media industry, a genuine interest in learning how TV works and broadcast workflow
- Commercial awareness

**Salary**: £38,000.00-£42,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
Ability to commute/relocate:

- London, W6 0NJ: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
- Business-to-Business Technical Support Occupations: 1 year (preferred)

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