Customer Service/cashier
2 weeks ago
Sean Graham are passionate about delivering great customer service and we are looking for people who enjoy working in a dynamic and customer focused environment
**The Role**
- Delivering consistently exceptional customer service and ensuring our customer’s a great customer journey, resolving complaints and issues when necessary.
- Ensuring compliance with the following;
- Health and Safety Procedures
- Think 21
- Security procedures
- Social responsibility
- Responsible Gambling and Self Exclusion Guidelines
- Cost control and Bet Translation Procedures
- End of Day General Housekeeping
- Ensuring the shop is clean and a shop tidy is completed at regular intervals when on duty.
- Ensuring the Customer Service Cashier understand the company’s product offering in shop to enable them to have confident conversations with customers.
- Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.
- Understanding how they can personally impact the shop’s profitability.
Person Specification
- Passion for delivering great customer care
- Ability to adapt and learn
- Self-Motivation
- Happy to work alone and within a team
- Strong organisation skills
- Ability to build strong relationships and communicate effectively
- Ability to deal with tough situations in a calm and professional manner
In Return we offer you
- Competitive Salary and benefits
- Full Training Program
- A clear and achievable career path
- 4 weeks + Public Holiday’s
Our shop Opening Hours are between 8.45 am - 10pm Monday to Saturday and 10.6pm on a Sunday
In this role your contract hours will include evenings, weekends and Bank Holidays
Shifts are devised on a rota basis and will change weekly.
**At Sean Graham we believe we’ve got the best brands in betting and gaming and the best people behind them too. There’s never been a better time to join us**
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £9.50 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
- Weekends only
Application question(s):
- Do you have betting experience?
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
- Cash handling: 1 year (preferred)
**Language**:
- English (required)
Willingness to travel:
- 25% (preferred)
Work Location: One location
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