Player Relations Host

2 weeks ago


Westfield Stratford City, United Kingdom Aspers Group Full time

**Salary Banding: £25,000 - £28,000 + Tips**

We are seeking to recruit for the position of Player Relations Host at our Aspers Westfield Stratford City site.

This position reports to the Head of Player Relations Management. Player Relations Hosts are the front-line communication. They are responsible to build relationship with our important customers. Suitable for ambitious individuals who strive for success. Player Relations Host will also support hosting, planning, executing events on regular basis.

The Player Relations Executive is responsible for (but not limited to):

- Reports to the Head of Player Relations Management.
- Ensure guests to receive enhanced level of service throughout Casino.
- Develop relationship with guests and become first point of contact in their visit.
- Identify potential players through observation and consultation on the floor.
- Support and hosting events to ensure guests have enjoyable visit.
- Proactively approach guests in need.
- Ensure the Player Relations Management team is well informed in special situations.
- Being able to articulate and/or define the signs of gambling-related harms.
- Support Casino Compliance requirement and necessary communication.
- Develop yourself in relevant skill for Player Relations Management.

We offer:

- Discounts in Westfield shopping centre.
- Walking distance from Stratford Train and Tube station.
- Reduced parking rates for staff.
- Competitive salary.
- Opportunity to work as part of a friendly and enthusiastic team.
- Potential to progress within the business.
- Employee assistance programme.

**Selection Criteria (Essential)**
- Talkative and Outreaching
- Good Communication Skill
- Can work in speedy and high-pressure environment.

**_Desirable_**
- Multi-lingual
- Knowledge of the standard UK regulatory environment related to gambling and entertainment facility.
- Knowledge of compliance such as KYC and EDD related.

Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers.

This role functions in a business that operates evenings and weekends, and as such as full flexibility is required.

The role will be expected to be available to work for any requirement within Aspers & this will mean evening & weekend obligations outside of “normal” working hours.

Please send an up-to-date CV to:
**17**th** December 2023



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