Weekend Telephonist

**Job Ref**:ELI2247

**Branch**:Ashdown Park

**Location**:Ashdown Park, Forest Row

**Salary/Benefits**:£10.50 per hour plus a share of the service charge

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:Alternate Saturdays and every Sunday.

**Hours per week**:8-16 hours per week

**Posted date**:04/08/2023

**Closing date**:06/09/2023

You will also be responsible for operating the pager system for locating members of staff and management. There will be some administration duties and the telephonists must be prepared to cover the front Reception desk if required.

**Telephonist Key Attributes**
- Previous experience within the hotel industry is desired, however, training will be given.
- Good telephone manner and a friendly and polite personality
- Good communicator with a clear voice and a fluent understanding of spoken and written English.
- Knowledge of Excel would be advantageous.
- At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about._

**About Ashdown Park Hotel Country Club**:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

**Why work at Ashdown Park Hotel Country Club**:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you

**Benefits**

To support and reward our staff we offer:

- A commitment to pay above the living wage
- Generous share of the monthly Service Charge
- Career development with accredited training providers
- Enhanced holiday programme reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are
- service charge amount is dependent on overall sales performance