Helpdesk Advisor

3 days ago

Preston, United Kingdom Hays Specialist Recruitment Limited Full time

Helpdesk Advisor - Permanent role - Hybrid working 2 days in the office - £20k - Progression opportunities
**Your new company
**You will be working for an extremely successful organisation that was set up in 2016 to support local authority and other pubic services employees in all aspects of their pension management. A joint venture between two authorities this business isnow a market leader in the UK and provides pension administration services to a large amount of customers across the UK.
**Your new role
Duties and responsibilities include
- Providing first line support to all general pension queries
- Updating in-house bespoke systems with sensitive data
- Working within pre-determined KPI's to ensure all customers receive a first class service
- Processing referrals through to Pensions case workers
- Supporting on general ad-hoc project work
**What you'll need to succeed
**You will ideally have some customer service experience and understand what it takes to make sure a customer feels well informed when they have any interaction with the business. You will be keen to progress within your career and will want to use thisrole as a stepping stone to other opportunities within the organisation. You will pride yourself on providing a first class service at all times and must have the ability to manage your own workload whilst working to tight deadlines.
**What you'll get in return**
This role will offer you extensive training whilst have the opportunity to work on a hybrid working arrangement. You will work 2 days in the office per week with the other 3 home based. You will be paid £20k per year and will have 25 days holiday + Bank holidays.There is a 14.9% employer contribution for your Pension.
You will work within a very successful settled team who are winning business month in month out and you will have the opportunity to develop your skills and experience whilst being offered the chance to progress your career how you see fit.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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