Supervisor

3 days ago


Hartlepool, United Kingdom M Group Services Full time

About The RoleAs we continued to expand during this exciting time within the Telecom Industry, more opportunities has arisen at Morrison Telecom Services, and we are now looking for Supervisors with telecoms experience.

The role will be predominantly based within the North East working within the following regions: Hartlepool, Ashington, Fencehouses and Halton le springs.

As the Supervisor, you will be responsible coordinating the performance and development of your team whilst ensuring a ‘First Class Service’ delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. The department also provide day-to-day support to Project Managers, Site Agents including Development and Training where necessary.

You will be expected to perform technical tasks, such as troubleshooting technical issues, and perform administrative tasks which includes managing team performance as you will be the key focal point for your team by providing them assistance and advice.

You'll be working in a part of Morrison Telecom Services that is dedicated to transforming the way support is delivered nationwide to network providers. We aim to be the UK's leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.
- What will you be doing?The specific duties of a Supervisor within Morrison Telecoms Services will vary depending on the project itself, but some common role and responsibilities will include the following:

- Manage a team of an average 20 technicians and coordinators to ensure timely and
- efficient service delivery.
- Handle customer enquiries and resolve any issues that may arise.
- Maintain accurate records and documentation.
- Assisting with customer complaints and investigations.
- Coordinate with other departments to ensure that all necessary resources are
- available to support service delivery.
- Develop and implement processes and procedures to improve service delivery
- efficiency.
- Monitor and report on service delivery performance metrics.
- Participate in training and development activities to stay current on industry
- developments and technologies.
- Ensuring that all engineers are fully trained and accredited for the tasks at hand,
- delivering onsite training and coaching where necessary.
- Ensuring our engineers are wearing the correct PPE (in good condition) including
- safety boots and hi-visuals.
- Completing tooling checks for every engineer, ensuring all kit, tools, guards and
- ladders are checked and signed off every 4-6 months and that they are safe to use.
- Reviewing non-compliance issues with engineers as required.
- About The Company**Why choose us?**

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:

- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Salary finance scheme

**Inclusiveness


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