bank Retail Catering Operative

2 weeks ago


Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The work involves preparation, handling and serving of foods across all areas of the Catering department and associated hospital sites. The post holder will require maintaining good food hygiene standards for patients, staff and visitors to the Trust in accordance with individual sites processes.

Good housekeeping and cleaning practices are maintained to a professional standard promoting a professional image to patients and visitors promoting the Trust vision and values.

Use of industrial and light equipment and machinery is required within ward services, retail, stores and central production units.

**Main duties, tasks & skills required**:
Patient Catering (UHB+)
- Communicate menus and offer to patient and ward teams
- Identify and report faults as required to department supervisors or leads
- Provide high quality food and beverage service to all patients following department process
- Maintain excellent cleaning standards within the working area following cleaning schedules supplied

Retail & Hospitality (UHB+)
- Provide high quality retail and beverage service to all customers using the Trust facilities and hospitality services
- Communicate menus and promotions to customers internal and external, providing good customer service for Retail and Hospitality
- Identify and report faults as required to department supervisors or leads
- Use POS tills for payment transactions, and follow departments cash handling process and procedures
- Maintain excellent cleaning standards within the working area following cleaning schedules supplied

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
GCSE Equivalent in English and Maths
Basic Food Hygiene Certification or willingness to undertake this during the induction period

**Desirable**:
Relevant Catering Qualifications
Higher Catering Education
Other Education

**Experience**:
**Essential**:

- Health and Safety or willingness to undertake in induction period
- Food Hygiene Regulations or willingness to undertake in induction period
- Willingness to undertake specific competencies to meet the full requirements of the role

**Desirable**:

- Previous Catering Work Experience
- Previous Hospital or Care Experience
- Catering related knowledge
- Allergy Regulations

**Additional Criteria**:
**Essential**:

- Literate with basic I.T skills
- Read and understand written documentation
- Verbally communicate with people
- Presentable
- Work in large teams
- Able to work in hot and cold environments
- Time keeping

**Desirable**:
Driving Licence

**Disclosure and Barring Service Check**:



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