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Small Works Administrator

7 months ago

Birmingham, United Kingdom Mitie Full time

Do you have admin experience and can you demonstrate excellent communication skills? Are you curious about Facility management and chargeable works / Small projects? Do enjoy handling various tasks, working under pressure, can think ahead and plan your own workload?

The role is based in our new offices near Birmingham International airport and a 5 minute walk from the train station.
Working as “Small Works Admin” as part of a team, reporting to Small works manager, you will assist with answering customer requests, submit quotes, and raise Purchase Orders in fast paced environment.
Your excellent communication skills, previous experience and interest in Facility Management and service delivery will demonstrate a high level of precision and customer focus.
- .You daily tasks will be
- To raise, revise and submit quotations
- To raise, revise and submit purchase orders
- To monitor the team mailbox and answer queries in a timely manner
- To close jobs, attaching completion evidence and costs
- Navigate various contractors portal to extract required documents to progress work orders
- Liaise with contractors, Ops team and clients to schedule works
- To add accurate log records, containing all relevant details, to enable requests to be resolved and keep work progress up to date on the system.
- What should be your skills and experience to apply?
- You should have high levels of integrity as dealing with sensitive data as well as ability to listen, identify important information and capture them accurately
Customer service: know how to respond confidently to and act on customer feedback.
- You are a Problem solver and have a Can-do attitude: we would expect you to develop positive relationships with all customers and colleagues, to actively offer support to team members.
Facility Management experience would be a plus but we are mostly looking for Good Customer service: know how to respond positively to and acts on customer feedback. As well as Strong Admin skills (Computer literate, notably in MS Office; Finance/commercial knowledge: Raising quotes, purchase orders, dealing with invoices) and time management experience.
- You will need to be flexible and reliant, dependable in terms of attendance and timekeeping