Receptionist

2 weeks ago

Street, United Kingdom Nationwide Building Society Full time

**Contract Type**: Permanent
- **Ref**: R00AOR02960
- **Closing Date**:11 August 2023

This is a new role in our Property Services team to deliver reception and front of house customer experience in our building in Threadneedle Street, London. **Depending on your location, this role will offer a Location allowance of up to £4,687 per annum, pro rata.**

As Receptionist you’ll be working alongside our Property Services team, to create a warm welcome and great experience to all our colleagues and their visitors and carrying out the key roles and responsibilities we’ve included below.

This role is part of Business Services, in the Resilience & Agility Community, which is responsible for our Nationwide properties, employee facing services that support the day to day running of our operations, our workplace strategy and delivery service and regulatory communications to our members.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.

**What you’ll be doing**:
You’ll be responsible for maintaining a professional, visible presence in the building, welcoming colleagues and visitors and issuing visitor or access badges using the right security processes and security systems.

You’ll be the first point of contact for colleagues and visitors to provide building knowledge and guidance for those that need it and making sure that visitors are connected with their host on arrival.

You’ll be managing our access points and working alongside our other Property Services team colleagues to effectively manage entry and security in the building and make sure that all colleagues adhere to our health, safety, and security guidelines, reporting any issues through relevant channels.

This is a front of house role where excellent service; colleague experience and customer satisfaction are key goals

**About you**:
as a minimum you will have:

- Recent front of house experience in a Receptionist role
- Attentive and friendly nature, customer focused with an ability to relate at all levels when communicating with employees and visitors
- Punctual, reliable and trustworthy
- An understanding of the security requirements and processes within sites
- Previous experience and knowledge with Microsoft packages e.g. Outlook, Word, Excel, Teams
- Ability to work effectively under pressure and respond to a variety of possible queries.

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

- Your values, and what makes you who you are
- How you’d make a difference to our members in this role

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata

**Why work at Nationwide**:
We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

**What to do next**:
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