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Customer Care Co-ordinator

4 months ago

Seaham, United Kingdom Staff Power Group Full time

We have an immediate opening for an exciting opportunity for a client of ours in Seaham who are now looking for a Customer Coordinator who will support the UK Sales Manager in the Customer Care department.

Reporting to the UK Sales Manager you will be responsible for the following:

- Liaise with customers daily to confirm requirements and ensure 100% customer satisfaction and processing of orders
- Maintain relationships with customers by providing support, information and guidance
- Take complaints from any customers and report them accordingly.
- Liaise with the Transport department to ensure the prompt delivery of goods and to keep customers up to date with delivery schedules.
- Liaise with the Operations team to communicate stock demand.
- Support the Customer Care Supervisors in their day-to-day tasks and advise where necessary.

**Person Specification**
- Excellent communication skills
- Ability to manage, prioritise & complete own workload to strict deadlines
- Team Player
- Good IT skills
- Ability to work under pressure
- Excellent attention to detail
- Accurate data input skills
- Open to giving ideas to always be improving our services
- Ability to problem solve
- Good telephone manner
- Previous administration experience desired

**Working Hours - 37.5 hours working (paid breaks)**

Monday - Thursday : 08:45 - 17:00

Friday: 09:00 - 16:00

**Salary**

£19,760 per year starting wage

£20,280 per year after successful completion of 13 week probationary period

£20,800 per year after 26 weeks in role

**Benefits**:

- No weekend or evening working
- Free dedicated onsite parking space and electric car charging points
- Our own onsite pizza testing kitchen
- Long service holiday scheme
- State of the art technologies and facilities
- Stylish and comfortable working environments and landscaped gardens
- Lots of progression opportunities and regular working alongside company directors
- Cycle to work scheme
- Chosen Charity of the Year with regular opportunities to fundraise, give back and volunteer
- Regular team socials and office events

**Salary**: From £19,760.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location