Weekend Library Assistant

3 weeks ago


Nottingham, United Kingdom Inspire: Culture, Learning & Libraries Full time

**Hours**:6.5 Hours Per Week

**Interview Date**:TBC

**Closing Date**:23rd July 2023

**Salary**:Grade 2 (£20,441-£21,189 FTE)

We think that our Weekend Library Assistants are an essential support for our library service, and we have a great opportunity for you to join our Beeston Cluster Library team.

**Job Description
**Weekend Library Assistant
**Inspire: Culture, Learning & Libraries**

***

**Grade 2**

**Job Purpose**

To act as the public face of Inspire, proactively promoting, signposting, delivering and supporting the full range of Inspire Cultural, Learning, Library and Information Services to customers

**Key Responsibilities**

***

1. To engage with customers, providing direct help, support, guidance and high-quality customer service to enable them to fully access and benefit from the Inspire offer available at whichever library they are working in or sign post customers to the relevant Inspire Digital Services or other library venues as needed by the customer.

2. To assist and/or support colleagues with tasks and administrative processes required for the delivery of the inspire offer

3. To help promote, deliver and report on centrally programmed events and locally created activities to existing customers as well as new and potential customers within and outside of the library building.

4. To work flexibly within libraries and across library locations under the direction of District and Site Managers to meet business needs and customer demand.

5. To support volunteers to perform their role under the direction of the Site Manager

6. To Keep up to date with service developments that impact on the Weekend Library Assistant role.

7. In the absence of the Site Manager, be responsible

a. to open, lock up and ensure the security of the library site as required

b. for the maintenance and working order of library equipment

c. for the management of the building including dealing with contractors and reporting any building and operational problems that cannot be resolved locally to appropriate colleagues

d. to carry out keyholder duties as appropriate for library buildings.

The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, all funder’s contractual requirements, and professional best practice.

The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.

The post holder will assume the role of Appointed Person and/or First Aider as required

**Education and Knowledge Required for the role**

1. Comprehensive knowledge of the principles and practices of excellent customer service.

2. Knowledge of and interest in the Library Service and its services.

3. Knowledge of and interest in cultural and learning services

**Skills and Experience**

4. Experience of working in, and contributing to, a team and an understanding of teamworking.

5. Experience of working with the public of all ages, as paid employee or as a volunteer in a customer facing role.

6. Experience of organising your own work

**Weekend Library Assistant**

Inspire Competencies

**Grade 2**

**Competency
**Level
**How we work at Inspire
Customer Service

3

2. Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague

3. Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate

Deliver the service offer

2

1. Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers - to meet their immediate needs and other services that could be of interest or benefit them

2. Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided

Communicating Well

3

1. Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire’s online communications

2. Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions-based / can-do approach

3. Debates, positively challenges and/or discusses issues with colleagues and line manager, sharing views and acknowledging and respecting the views of others, seeks to reach agreement and respects the final decision made

Working Together

2

1. Adopts a friendly, helpful, supportive and respectful manner when working with others

2. Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate

Managing Others

N/A

Leading the Way

1

1. Incorporates the spirit of Inspir



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