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Customer Accounts Visiting Officer

3 months ago

Brighton, United Kingdom Southern Housing Full time

**The role**

As the Customer Accounts Visiting Officer, you will visit our residents in their homes (across all tenures). Provide support and advice on income and benefit related matters to help sustain their tenancy. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and represent Southern Housing in court on income related matters.

**Location**

You’ll be based in one of our Regions:

- Reading and surrounding areas - 1 vacancy
- Portsmouth and Worthing area - 1 vacancy
- Horsham and Brighton - 1 vacancy

With the option of working in a hybrid way when appropriate and as agreed with your manager. This may also involve travel to our development schemes.

**What you’ll need**
- A good knowledge of the relevant legislation and best practice relating to arrears management.
- Self-motivated and able to organise, plan and prioritise workloads to meet deadlines and able to work alone.
- Patience, tolerance, and resilience to deal with challenging conversations.
- Drive to achieve wide-ranging KPIs and provide a first-class service.
- Excellent customer service skills and complaint handling skills.
- Good negotiation and influencing skills.
- Able to build collaborative relationships and work productively across teams and external bodies.
- A full driving licence and access to your own vehicle.

**In your supporting statement, it’s important you address how you meet each of the above eight criteria, providing real examples. Shortlisting for interview will be based on how you’ve addressed the criteria.**

**Please note this role will require a basic DBS check**

**Closing Date: 14/07/2024**

**Date for shortlisting: 17/07/2024**
**Interview Date**:Interviews will be conducted on Microsoft Teams on the **25th and 26th July**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.