Face to Face Officer

4 weeks ago

Reading, United Kingdom Guide Dogs For The Blind Association Full time

Job Profile
Job Title: Face to Face Officer

Directorate: Fundraising

Reports To: Face to Face Manager

Matrix Reporting To: None

Disclosure Check Level: None

Date created/last reviewed: 09/09/2019
Overall Role PurposeThe Face to Face Officers helps people with sight loss to live the life they choose by managing the implementation of face-to-face fundraising campaigns (including by third party agencies) in order to generate significant income to support the charity’s work, while ensuring full compliance with all the relevant legislation and with Guide Dogs’ expected standards.Key Responsibilities
- Monitor and manage compliance across Face to Face Fundraising both internally & across external suppliers, ensuring best practise targets are exceeded.
- Manage the day to day relationship with external suppliers and the Internal Compliance Executive to ensure quality work is delivered, within the defined schedule and at a competitive cost.
- Continually monitor the industry including regulatory & legislative changes to ensure compliance and best practice at all times.
- Manage external fundraising suppliers day-to-day, including dealing with queries and communication, monitoring performance, analysing results and managing delivery of the campaign within pre-identified targets and budgets.
- Manage Face-to-Face complaints, logging, investigating and monitoring complaint levels. Liaise with Supporter Care to ensure process is optimised.
- Analysis and regular reporting on complaint levels.
- Work with other Guide Dogs teams to ensure the smooth delivery of planned fundraising activity. Ensure all communications are clear and there is visibility of F2F activity across the organisation.
- Input into the Channel Team & wider departmental plans and strategies from a compliance and best practice position to help achieve targets, utilising the face to face stream in conjunction with other areas of Fundraising as and when required.
- Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD).

Breadth/Scope of AccountabilityPeople Accountability
Number of Direct Reports: None

Number of Indirect Reports: None

Number of Volunteers Supervised: None
Financial Accountability
Annual Income Accountability: None

Assets Managed: None

Budget Accountability: None
Application of this Job Profile
All employees are required to carry out other such duties as may reasonably be required to fulfil their role and support functional and organisational objectives.

All employees must also:

- Comply with all organisational policies
- Promote the vision and values of the organisation
- Engage in continuous personal development

This job profile is accurate as at the date shown above. It does not form part of contractual terms and may be varied to reflect or anticipate changes to the role.
Working at Guide Dogs
As well as other services to enhance the lives of people who are blind and partially sighted, we breed and train guide dogs. Staff and volunteers in all our locations support this work. Therefore, all employees must be comfortable working in environments where dogs may be present.

Guide Dogs is a volunteer-involving organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct supervision of volunteers but will require all staff to play a supporting role. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. All employees will be expected to advocate for Guide Dogs at all times and be a fundraiser.

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment.

Guide Dogs will require proof of identity and the right to work in the UK.
Person SpecificationEducation/QualificationsEssential
- Degree or equivalent (QCF level 6 / SQCF levels 9-10).

Desirable
- Fundraising and/or marketing diploma.
- Membership of Institute of Fundraising.

Job-Related ExperienceEssential
- Relevant experience in a similar role.
- Managing external suppliers.
- Effectively delivering presentations/information in a concise & effective manner.
- Face-to-face fundraising or tele-fundraising.
- Proven track record on monitoring and managing compliance and best practice.

KnowledgeEssential
- Proven understanding of fundraising industry compliance and best practice
- Understanding of how deliver information effectively

Desirable
- **R**egulatory & legislative best practice within the fundraising industry - IoF, ICO, Fundraising Regulator, Gambling Act, DPA
- How to deliver effective training and coaching to fundraisers

Skills and CompetenciesEssential
- Proven analysis skills.
- Prov

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