Membership and Customer Services Advisor

3 days ago


Portsmouth, United Kingdom The Southern Coop Full time

Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative.

We have an exciting opportunity to join our team asMembership & Customer Service Advisor. Working as part of a small team, you'll provide a high quality service to our members and customers in an efficient, professional manner.Effectively recording andmanaging any queries, comments or complaints through to resolution.

If you’ve worked in a similar role before then that’s great, but don’t worry if you haven’t as we’ll give you full training.Most important is that you’re empathetic with great communication and administrative skills.

KEY RESPONSIBILITIES:

- Liaise with PR and other internal and external stakeholders when responding to communications publicly via social media
- Manage the end to end customer resolution process ensuring customers and members have a positive experience when contacting us
- Record queries and complaints, setting the appropriate service level agreement (SLA) and categorisation
- Manage membership administration tasks including joining new members, setting up additional colleague cardholders, updating personal details and updating contact preferences
- Provide administrative support, manage incoming enquiries and handle calls to our switchboard

KEY EXPERIENCE, KNOWLEDGE AND SKILLS:

- Experience of working in a fast paced customer facing environment and comfortable planning and prioritising tasks to ensure SLAs are being met
- Able to complete varied administrative tasks ensuring attention to detail, accuracy and confidentiality
- Good communication skills and confident to build relationships with customers, members and colleagues at all levels, in person and over the phone
- Professional, clear and confident telephone manner with the ability to empathise with customers and remain impartial
- Computer literate with sound working knowledge of Microsoft Word, Excel and Outlook, prior experience of working with databases or in-house system preferred
- Able to work as part of a team as well as autonomously

If you’re passionate about providing exceptional customer service, and have a background in a fast-paced environment then we would love to hear from you. In return, we will offer a competitive salary and benefits package, as well as the opportunity to developyour skills and grow your career.



  • Portsmouth, United Kingdom The Southern Coop Full time

    At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative. Are you looking to build on your administrative experience and grow your career? We have an exciting opportunity to join our team as Membership & Customer Service Advisor....

  • Membership Advisor

    5 days ago


    Portsmouth, United Kingdom wild recruitment Full time

    Membership Advisor Portsmouth, Lakeside £20,000 - £25.000 per year (plus uncapped commission!) Wild Recruitment ar recruiting for a membership advisor for an ever growing Client based in Lakeside, Portsmouth. The Client is looking for a confident and self-motivated individual with a "can do" attitude. The role is hybrid, meaning that you get the best...


  • Portsmouth, United Kingdom wild recruitment Full time

    Membership Sales Advisor Portsmouth, Lakeside £20,000 - £25.000 per year (plus uncapped commission!) Wild Recruitment are recruiting for a membership advisor for an ever growing Client based in Lakeside, Portsmouth. The Client is looking for a confident and self-motivated individual with a "can do" attitude. The role is hybrid, meaning that you get...


  • Portsmouth, United Kingdom Wild Recruitment Full time

    Membership Sales Advisor Lakeside North Harbour, Portsmouth (HYBRID ROLE) £20,000 - £25.000 per year (plus uncapped commission!) Wild Recruitment are hiring for an ever growing Client based in Lakeside, Portsmouth. The Client is looking for a confident and self-motivated individual with a “can do” attitude. The role is hybrid, meaning that you get...


  • Portsmouth, United Kingdom Southern Coop Full time

    Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative. You'll provide a high quality service to our members and customers in an efficient, professional manner....


  • Portsmouth, United Kingdom The Southern Coop Full time

    Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative. You'll provide a high quality service to our members and customers in an efficient, professional manner.Effectively...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Advisor/ Call Handler Location: Portsmouth **Salary**: £19500 starting salary with fantastic benefits which include the following - 25 days holiday + bank holidays - Health and wellbeing programmes - Occupational health - Personal Contributory Pension Plan - Income Protection - Life Assurance - Healthcare Cash Plan (option to join) -...


  • Portsmouth, United Kingdom Perfect Placement Uk Ltd Full time

    **Customer Service Advisor in Portsmouth, Hampshire.** Our client is an Accident Repair Company in Portsmouth, who is looking to hire an experienced Customer Service Advisor for their service department. Hours of work for this role as a Customer Service Advisor are 08:00 - 17:30, Monday - Friday Working as part of a team you will be responsible for booking...


  • Portsmouth, United Kingdom Wild Recruitment Full time

    Do you have exceptional customer service skills within a car dealership or automotive industry? Do you work within a fast paced environment and feel ready for a new challenge? We are looking for a resilient and proactive Customer Service Advisor to join a busy office in Portsmouth. You will have a background as a customer service advisor or within a car...


  • Portsmouth, United Kingdom MERJE Ltd Full time

    **£21,000 - £23,000 + annual bonus** **Monday-Saturday flexible between 8am-6pm** Do you have recent experience working within customer service? Are you seeking a new challenge working for an award winning organisation? As an Customer Service Advisor, you will be responsible for driving the customer journey by pro-actively responding to customer...


  • Portsmouth, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Portsmouth is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...


  • Portsmouth, United Kingdom Huntress Full time

    **Customer Service Advisor (No Sales) - Portsmouth** **£12.45 - £13.10 per hour + Holiday pay** **3 days in the office, 2 days WFH once training has been completed.** Our client is looking to recruit a Customer Service Advisor to support their busy award winning contact centre. Renowned for excellence in delivering value and a high-quality service, they...


  • Portsmouth, United Kingdom JODIE TUCKER RECRUITMENT LTD Full time

    The company: - They are an energetic, fast-growing business that provides outsourced customer service alongside other things to a diverse multi-industry group of client establishments. They are an innovative business with a foothold on the vastly populated area of Hampshire,allowing us to continue to progress & grow our reputation throughout the UK for...


  • Portsmouth, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 349993**Salary**: - £25,082 - £25,082- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational...


  • Portsmouth, United Kingdom Top Jobs Group Ltd Full time

    We are recruiting for a Contact Centre Advisor for one of our environmental management clients in Portsmouth. You will be providing an excellent service as first point of contact to all the customers in line with company standards. Arranging the most effective solution for the customers and proactively seek opportunities to upsell to customers. You will be...


  • Portsmouth, United Kingdom Top Jobs Group Ltd Full time

    We are recruiting for a Contact Centre Advisor for one of our environmental management clients in Portsmouth. You will be providing an excellent service as first point of contact to all the customers in line with company standards. Arranging the most effective solution for the customers and proactively seek opportunities to upsell to customers. You will be...


  • Portsmouth, United Kingdom Search Consultancy Full time

    Customer Service Advisors Portsmouth - £ 23,000 pa Hybrid 3 days - Office 2 Days homeworking Hours: 37 hours per week, working a pattern which covers 8am to 8pm Monday to Friday, and Saturday 8am to 4pm (day off during the week when you work a Saturday). Late Shifts & Saturdays worked from home The Role This is an opportunity for the position of Customer...

  • Service Advisor

    6 months ago


    Portsmouth, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Portsmouth. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...


  • Portsmouth, United Kingdom Wiggle Full time

    **Vacancy Name** - Customer Service Advisor **Vacancy No** - VN193 **Location** - Portsmouth **Employment Type** - Permanent **Duration** **Type of Role** - Full-time **If Rotating Shifts, please detail** **Job Advert** Job Title: Customer Services Advisor Location: Portsmouth Position type: Full time, Permanent WiggleCR are looking to recruit a...


  • Portsmouth, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Portsmouth** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...