Technical Service Representative

3 weeks ago


Leicester, United Kingdom Xerox Full time

**Description & Requirements**

About Xerox Holdings Corporation

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers.

Primary Responsibilities:

- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices

Skills and Qualifications:

- Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
- Useful certifications for this role:
Here’s what success looks like in the first 60 days:

- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Actively and correctly completing service calls independently.

Additional Benefits:

- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days

LI-GC1

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leicester, Leicestershire: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- UK driving license (required)

Work authorisation:

- United Kingdom (required)

Reference ID: 20020876



  • Leicester, United Kingdom Forst (UK) Ltd Full time

    Forst (UK) Ltd are a leading special purpose Engineering cutting tool manufacturer specializing in the design and manufacture of quality broach cutting tools for the Aerospace and Automotive sectors. We have a permanent job Vacancy for a Customer Services Representative **This will be a varied and interesting job role with the following...

  • Technical Operator

    1 month ago


    Leicester, United Kingdom Professional Technical Recruitment Full time

    JOB DETAILS Calling all Technical Operator's... This one is for you! I am currently representing a leading international FMCG organisation manufacturing cosmetic and pharmaceutical products working either double days or permanent nights. In this role you will be working within a multi-disciplined team who are packaging and inspecting products, carrying out...


  • Leicester, United Kingdom Rhino's Marketing Full time

    **Full Job Description** **Immediate Start** Due to client expansion, we can now grow our team of ambitious brand ambassadors over the next upcoming weeks so we can take on new talent to an amazing team in our Leicester location! - What will you be doing?_ - You will be representing some of the UK's biggest brands. - You will be on boarding new supporters...


  • Leicester, United Kingdom Zenco Legal Limited Full time

    **About us** Zen Legal Limited is a small business in Leicester. We are innovative, laid back and approachable, and our goal is to help people and provide services that are Amazing, Accessible and Affordable.. Our work environment includes: - Modern office setting - Growth opportunities - Relaxed culture **Join Our Team at Zenco: Making Customer Service...


  • Leicester, United Kingdom Consilium Group Limited Full time

    Due to expansion and new programme awards, a global organisation has a new vacancy for a Customer Service Representative to join one of the major UK manufacturing operations. With excellent account management and customer service skills, you will develop strong customer relationships with key accounts and ideally have worked in a fast-paced environment. ...

  • Sales Representative

    2 weeks ago


    Leicester, United Kingdom Inc Recruitment Ltd Full time

    Are you a highly motivated individual looking for a new and exciting opportunity with uncapped progression as a sales representative ? Have you worked as a sales representative before or a looking to jump start your sales career? Due to the upcoming expansion, our client is currently recruiting for sales representative who are driven, focused and...


  • Leicester, United Kingdom Inc Recruitment Direct Full time

    Are you a highly motivated individual looking for a new and exciting opportunity with uncapped progression as a sales representative? Have you worked as a sales representative before or a looking to jump start your sales career? Due to the upcoming expansion, our client is currently recruiting for sales representative who are driven, focused and passionate...


  • Leicester, United Kingdom Jonathan Lee Recruitment Ltd Full time

    If you're a problem-solver with a passion for precision and a knack for know-how in CNC machinery, we want to hear from you. Our client is looking for a Technical Service Manager in Leicester, and the role comes with a salary of £45,000 to £65,000 plus Company Vehicle, Bonus & Private Health Insurance.  If you were already working for us in this...


  • Leicester, United Kingdom Jonathan Lee Recruitment Ltd Full time

    If you're a problem-solver with a passion for precision and a knack for know-how in CNC machinery, we want to hear from you. Our client is looking for a Technical Service Manager in Leicester, and the role comes with a salary of £45,000 to £65,000 plus Company Vehicle, Bonus & Private Health Insurance. If you were already working for us in this Technical...


  • Leicester, United Kingdom Jonathan Lee Recruitment Ltd Full time

    If you're a problem-solver with a passion for precision and a knack for know-how in CNC machinery, we want to hear from you. Our client is looking for a Technical Service Manager in Leicester, and the role comes with a salary of £45,000 to £65,000 plus Company Vehicle, Bonus & Private Health Insurance. If you were already working for us in this Technical...


  • Leicester, United Kingdom Jonathan Lee Recruitment Ltd Full time

    If you're a problem-solver with a passion for precision and a knack for know-how in CNC machinery, we want to hear from you. Our client is looking for a Technical Service Manager in Leicester, and the role comes with a salary of £45,000 to £65,000 plus Company Vehicle, Bonus & Private Health Insurance. If you were already working for us in this...


  • Leicester, United Kingdom PRS Full time

    Technical Services Manager Leicester £60 - £70,000 per annum We are recruiting for an M&E Technical Services Manager based in Leicester to take control of asset, service and contract operations on a key shopping centre contract in the region. This will include maintenance audits as well as engineering project management activities. Our client is keen to...


  • Leicester, United Kingdom PRS Full time

    Technical Services ManagerLeicester£60 - £70,000 per annumWe are recruiting for an M&E Technical Services Manager based in Leicester to take control of asset, service and contract operations on a key shopping centre contract in the region. This will include maintenance audits as well as engineering project management activities. Our client is keen to hear...


  • Leicester, United Kingdom NCB Foodservice Full time

    About UsFind out more about this role by reading the information below, then apply to be considered.NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.Our strategy of seasonal, sustainable and local...


  • Leicester, United Kingdom Nuvoventions Full time

    Job Overview: We are seeking a motivated and driven Sales Representative to join our team. As a Sales Representative, you will be responsible for promoting and selling our products or services to potential customers. This is a great opportunity for someone who enjoys building relationships, meeting sales targets, and providing excellent customer...


  • Leicester, United Kingdom NCB Foodservice Full time

    About Us NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it. Our strategy of seasonal, sustainable and local means we with work with a network of regional Supply Partners to deliver fresh meat,...


  • Leicester, United Kingdom NCB Foodservice Full time

    About Us NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it. Our strategy of seasonal, sustainable and local means we with work with a network of regional Supply Partners to deliver fresh meat,...


  • Leicester, United Kingdom The Highcross Lp Full time

    Technical Services Manager/Retail Delivery Highcross Shopping Centre Technical Services Manager/Retail Delivery - Highcross Shopping Centre The Technical Services team is responsible for the delivery of a safe and well-maintained shopping Centre, by ensuring that the building, equipment, machinery, and aesthetics are fully maintained and operational...


  • Leicester, United Kingdom NCB Foodservice Full time

    About UsIncrease your chances of an interview by reading the following overview of this role before making an application.NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.Our strategy of seasonal,...


  • Leicester, United Kingdom NCB Foodservice Full time

    About Us NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it. Our strategy of seasonal, sustainable and local means we with work with a network of regional Supply Partners to deliver fresh meat,...