Customer Service Representative

4 weeks ago


Leicester, United Kingdom Consilium Group Limited Full time

Due to expansion and new programme awards, a global organisation has a new vacancy for a Customer Service Representative to join one of the major UK manufacturing operations. With excellent account management and customer service skills, you will develop strong customer relationships with key accounts and ideally have worked in a fast-paced environment.

Commutable from: Leicester, Nottingham, Derby, Coventry, Loughborough, Northampton

The Role

Communicating timely and accurate information to customers on order status
The Account Manager will support the achievement of the department Level of Service targets through collaborative activities
Liaising with operations to provide detailed information to our customers regarding their most critical deliveries
Working collaboratively with customers on order book management to maximize OTIF and Sales and minimize arrears
Providing OTIF and Root Cause Analysis to support customer meetings and site visits
Managing customer complaints
Supporting other activities within the team as required e.g. 6S activities
Any other duties as directed by the Supply Chain Manager

The Person

Good IT skills particularly MS Excel
Organisational skills e.g. time management and ability to prioritise
Confident communicator
Good level of influence at all levels and ability to work with employees and Managers at all levels
Experience of working in a high pressure and fast paced environment and delivering to tight deadlines
Committed, driven and tenacious

For more information send a CV to Danielle Neve

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