Office Administrator/receptionist

2 weeks ago

Guildford, United Kingdom TWM Solicitors LLP Full time

**The Firm**

Established in 1799, TWM Solicitors LLP is a leading South East law firm with approximately 220 people across offices in Surrey and SW London.

We are a full service firm. For private clients we are renowned for family law, residential property, tax planning, trusts, wealth management and wills and probate.

For business clients we have teams dealing with the full range of corporate and commercial law, dispute resolution, employment and commercial property.

**Purpose of the role**

We require an Office Administrator/Receptionist within our Central Services department to:

- assist in the smooth running of the firm by providing a range of support services within the general office function;
- assist all staff with general office and administrative duties; and
- provide a professional, welcoming, pleasant, accurate and high quality reception service to clients, suppliers and visitors to the office. The reception function is crucial to the firm’s ability to impress clients, whether new or existing. Receptionists are our ambassadors and they set the tone for our clients’ experience of TWM. They fulfil an invaluable marketing function and affect the fee earning potential of the firm.

**Key tasks, duties and quality standards**
- Runs the post desk and dealing with incoming and outgoing mail and faxes quickly and efficiently.
- Receives the post, deliveries, payments from clients and miscellaneous items and distributes these items in a timely and appropriate manner.
- Archiving of files, maintaining and monitoring file archiving databases and undertaking associated administration duties, including arranging for files to be collected or retrieved from storage as required.
- Undertakes some physical lifting.
- Photocopying, often in large volumes for court bundles and under the pressure of deadlines, and distributes appropriately and in a timely manner.
- Manages stationery stock.
- Runs errands in the town centre.
- Undertakes general administration duties
- May be asked to undertake some basic IT work, possibly some typing of attendance notes.
- Makes and receives telephone calls, answering any queries helpfully and referring callers to other offices of the firm if required. Puts calls through to fee earner’s secretaries if they are unavailable but holds calls briefly if they cannot be taken immediately.
- Actively promotes the firm by delivering good customer care standards.
- Welcomes clients calling for appointments, inviting the clients to wait in the waiting room.
- Takes copies of passports and utility bills from clients calling with identification for Money Laundering Regulation purposes.
- Keeps the reception area and waiting room tidy and free from litter at all times.
- Provides refreshments when asked to do so.
- Offers a co-operative "can do" and team-oriented attitude and positive attitude to asking for work.

**Qualifications**
- GCSE in Maths and English (A*-C) or (9-4) or equivalent

**Essential personal qualities and attributes**
- Courteous and efficient telephone manner, bright, alert, interested and helpful
- Professional appearance, including tidy hair, appropriate makeup and attired as agreed as appropriate by the firm, including being prepared to follow a uniform
- Patient and diplomatic manner
- Flexible, co-operative and a supportive team player
- Bright and enthusiastic
- Self-motivated and able to work without close supervision
- Demonstrates appropriate commercial awareness
- Is comfortable working in a busy environment and working under pressure
- Is willing to learn and try new ways of working

**Essential skills, knowledge and abilities**
- Proven reception experience dealing with clients face to face and over the telephone
- Able to provide a welcoming environment
- Skilled in customer care and communication
- Is attentive when being spoken to, asks questions and seeks clarification where necessary
- Demonstrable experience of having dealt with difficult situations and customers
- Able to convey straightforward information clearly and accurately in writing and orally
- Able to make sound judgements which show an understanding of the boundaries of the post
- Computer literate
- Self-motivated
- Able to work in a discreet and sensitive manner

**Desirable skills, knowledge and abilities**
- Previous telephone switchboard and customer service experience

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Guildford, GU1 4RD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)
- receptionist: 1 year (required)

Work Location:

  • Receptionist / Administrator

    2 weeks ago

    Guildford, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyOur client is a fast-growing business relocating to Guildford. As such, they are currently recruiting two receptionists / administrators to support their wider business.Your new roleThese are key roles for the organisation. You will be the first point of contact for all visitors to their newly refurbished offices, dealing with staff members...

  • Receptionist / Administrator

    2 weeks ago

    Guildford, United Kingdom Hays Business Support Full time

    Your new companyOur client is a fast-growing business relocating to Guildford. As such, they are currently recruiting two receptionists / administrators to support their wider business. Your new roleThese are key roles for the organisation. You will be the first point of contact for all visitors to their newly refurbished offices, dealing with staff...

  • Receptionist / Administrator

    5 days ago

    Guildford, Surrey, United Kingdom HAYS Full time €29,900

    Receptionist / Administrator role in Guildford. Your new companyOur client is a fast-growing business relocating to Guildford. As such, they are currently recruiting two receptionists / administrators to support their wider business. Your new roleThese are key roles for the organisation. You will be the first point of contact for all visitors to their newly...

  • Receptionist / Administrator

    1 week ago

    Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyOur client is a fast-growing business relocating to Guildford. As such, they are currently recruiting two receptionists / administrators to support their wider business.Your new roleThese are key roles for the organisation. You will be the first point of contact for all visitors to their newly refurbished offices, dealing with staff members...

  • Office Admin

    2 months ago

    Guildford, United Kingdom Search Consultancy Full time

    The role of the Office Admin / Receptionist is to provide the highest level of care to clients and internal stakeholders, personally taking responsibility for their requests to ensure that they are completed in a timely manner and exceeding their expectations where possible. The Office Admin / Receptionist will also be responsible for reconfiguration of...

  • Office Admin

    2 months ago

    Guildford, United Kingdom Search Consultancy Full time

    The role of the Office Admin / Receptionist is to provide the highest level of care to clients and internal stakeholders, personally taking responsibility for their requests to ensure that they are completed in a timely manner and exceeding their expectationswhere possible. The Office Admin / Receptionist will also be responsible for reconfiguration of room...

  • Receptionist / Administrator

    1 week ago

    Guildford, United Kingdom Hays Business Support Full time

    Your new companyOur client is a fast-growing business relocating to Guildford. As such, they are currently recruiting two receptionists / administrators to support their wider business.Your new roleThese are key roles for the organisation. You will be the first point of contact for all visitors to their newly refurbished offices, dealing with staff members...

  • Receptionist/administrator

    2 weeks ago

    Guildford, United Kingdom Julia Lampard Salon Full time

    We are looking for a Receptionist/Administrator to join our friendly team. Julia Lampard is a highly professional salon located in Guildford Town Centre, with a focus on sustainability. Please see our website for more information about the salon. Tuesday to Friday 9am to 6pm, Saturday 9am to 5pm - Welcoming clients and providing excellent customer service -...

  • Receptionist

    4 weeks ago

    Guildford, United Kingdom Richmond Motor Group Full time

    Richmond Motor Group are a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with. We have an exciting opportunity for a full-time Receptionist to join our front desk team, performing a variety of administrative and...

  • Receptionist

    3 weeks ago

    Guildford, United Kingdom Richmond Motor Group Full time

    Richmond Motor Group are a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with. We have an exciting opportunity for a full-time Receptionist to join our front desk team, performing a variety of administrative and...

  • Receptionist

    3 days ago

    Guildford, United Kingdom Richmond Motor Group Full time

    Richmond Motor Group are a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with. We have an exciting opportunity for a full-time Receptionist to join our front desk team, performing a variety of administrative and...

  • Receptionist

    1 week ago

    Guildford, Surrey, United Kingdom Richmond Motor Group Full time

    Richmond Motor Group are a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with.We have an exciting opportunity for a full-time Receptionist to join our front desk team, performing a variety of administrative and...

  • Dental Receptionist/administrator

    2 weeks ago

    Guildford, United Kingdom Guildford Orthodontics Full time

    We are a lovely and well established Orthodontic Practice just outside the heart of Guildford. We are currently looking for a full time receptionist to support the functioning of our busy front of house team. - Strong administration skills - Team player - Able to multi-task - Reliable - Quick learner - Personable/strong relationship skills We are looking...

  • Administrator/receptionist

    2 weeks ago

    Guildford, United Kingdom The Fairlands Practice Full time

    Part Time - Receptionist -2 shift patterns available one at 20.5 hours per week and one at 25.5 hours per week, _**working patterns include 8am starts and 7pm finishes across Mon, Tues, Wed, Thurs & Fri**_ - Please note that this is a _**permanent role**_ _and pay is £11.67 per hour and you will be working across two sites (Fairlands Practice Surgery GU3...

  • Receptionist

    2 months ago

    Guildford, United Kingdom Emprego UK Full time

    **Front of House Receptionist/Switchboard Telephonist ** Guildford We are seeking a Front of House Receptionist to represent our busy Guildford office. Responsible for reception, primarily managing and taking calls through switchboard, you will be the first point of contact for our clients and visitors ensuring delivery of exceptional client...

  • Receptionist/administrator

    2 weeks ago

    Guildford, United Kingdom Julia Lampard Salon Full time

    We are looking for a Receptionist / Administrator to join our friendly team. Julia Lampard is a highly professional salon located in Guildford Town Centre, with a focus on sustainability. Please see our website for more about the salon. Tuesday to Friday 9am to 6pm Saturday 9am to 5pm Job description - Welcoming clients providing excellent customer...

  • New Role- Office Administrator

    3 weeks ago

    Guildford, United Kingdom Office Angels Full time

    **New role!! ** Experienced Office Administrator** **£30,000 -£ 35,000 (plus benefits such as 20 days holiday, pension, staff discount & So much more!!)** **Central Guildford** **Monday to Friday - 8:30am -5pm** **Interviews: Immediately** **Overview** An exciting opportunity for a highly **experienced Administrator** to join **aninternational...

  • Hospitality Assistant

    3 weeks ago

    Guildford, United Kingdom IDA Recruitment Ltd Full time

    A renowned Law firm based in centre of Guildford are looking for a Hospitality Assistant /Office Administrator to join their National Client Services and reception team to deliver an excellent reception and hospitality service to both internal Receptionist and external clients as well as administrative support to the facilities team. Hospitality Assistant...

  • Receptionist

    4 days ago

    Guildford, United Kingdom Lanes-I Full time

    **12-Month Maternity Cover Receptionist** Are you a dynamic and friendly individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy being the face of a reputable organization? If so, we have an exciting opportunity for you! We are seeking a highly skilled and motivated Receptionist to join our...

  • Administrator/receptionist

    1 week ago

    Guildford, Surrey, United Kingdom The Fairlands Practice Full time

    Part Time - Receptionist -2 shift patterns available one at 20.5 hours per week and one at 25.5 hours per week, _working patterns include 8am starts and 7pm finishes across Mon, Tues, Wed, Thurs & Fri_ Please note that this is a _permanent role_ _and pay is £11.67 per hour and you will be working across two sites (Fairlands Practice Surgery GU3 3NA and...