Going Home Link Worker

2 weeks ago


Bristol, United Kingdom Age UK Bristol Full time

**Job Purpose**

The overall aim of Age UK Bristol (AUKB) is to improve the lives of older people in Bristol. Within this overall aim, our organisational objectives are to:

- Provide top-quality services and support to all older people in Bristol
- Lead and enable collaboration between other orgs working with older people in Bristol
- Influence public spending and policies in a way that benefits older people in the city
- Promote positive attitudes to ageing in Bristol

AUKB helps make sure that everyone in Bristol can love later life by supporting and empowering older people, helping other organisations to work together, and championing the interests of older people in the city.

The purpose of this role is to:

- support patients who are leaving hospital and assist them in settling back into daily life.

**Main Duties and Responsibilities**

a) Use motivational interviewing and other techniques to establish the needs of people who are ready for discharge home from hospital and their unpaid carers (the service users) and to help them to arrange the support they need to enable them to return home safely and on time.

b) Provide personalised information and advice based on the service user’s needs.

c) Support service users to address barriers to accessing services or maintaining independence.

d) Empower service users to maximise the control they have over their lives.

e) Co-produce action plans to support the service user’s discharge from hospital and facilitate follow-through.

f) Liaise with community based Link Workers in partner organisations where these are in post, and with the wider voluntary sector to arrange support with practical and social needs on discharge from hospital

g) Ensure that service users are supported to attend community groups, activities and statutory services where required depending in their needs and availability of family and friends to help.

h) Effectively manage and prioritise a caseload of individuals offering around 3 to 3 to 6 sessions to each person as required, visiting the service user in hospital and at home if a follow-up check in in person is required.

i) Deliver performance targets and project objectives.

j) Work flexibly to meet the needs of the service user. This may, in exceptional circumstances, involve hours outside of 9am to 5pm.

k) Develop and maintain good relations with other hospital based link worker staff, hospital teams, social work teams, community health providers, AUKB teams, voluntary sector organisations and external practitioners.

l) Identify gaps in provision through monitoring and report to line manager.

m) Positively promote the service to NHS and Social Care staff.

n) Work closely and establish effective working relationships with other agencies to facilitate a ‘joined up’ approach to service user Support Plans

o) Work supportively with link workers covering other local authority areas.

p) Work as part of the AUKB team, attend regular team meetings and appropriate training courses.

q) Work as part of the Integrated Discharge Service, or similar NHS Team focussed on supporting discharge from hospital. This will include attending Multidisciplinary Team Meetings.

r) Actively seek connections and build relationships between people and groups outside of AUKB

s) Maintain a working knowledge of community based resources held by AUKB and on WellAware

t) Maintain case files and use Charity Log database to regularly monitor the service and provide monitoring information as and when required.

u) Maintain records in line with all operational procedures and data protection legislation

v) Maintain accurate records and produce written reports of work as required.

w) Collect and compile case studies to evidence the impact of the service.

**General**

**a)** All employees carry a responsibility for safeguarding, and must report any concerns to their line manager

**b)** Access training and attend seminars/conferences as necessary.

**c)** Comply with all AUKB policies and procedures and with relevant legislation.

**d)** Carry out other duties which are commensurate with the post.

AUKB does not intend for, or regard this job description to be contractually binding on the charity and reserves the right to review, amend and update to meet the demands of the organisation.

**Job Types**: Full-time, Permanent

**Salary**: £24,814.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
Age UK Bristol has Covid-safe procedures in place to protect both staff and service users.

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Bristol

Application deadline: 07/08/2023



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