Polestar Handover Delivery Specialist
5 days ago
Polestar is expanding. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. They blaze their own trail, one without compromise. They need people who share their vision. Paul Rigby Group are now recruiting a Polestar Handover Specialist for Polestar Birmingham.
Polestar is an electric performance brand, determined to improve the society we live in. Their focus is on uncompromised design and technology. Passion and emotion drive them, electricity and innovation drive their cars. Their products are excellent, efficient and entertaining. They innovate constantly and they are relentless in their pursuit of the best. At Polestar, the sky is the limit.
What you’ll do
The Polestar Handover Specialist will work with the Logistics and Space team to deliver our vehicles to the highest standard. Vehicle delivery's will be done via driven delivery and also a top of the range truck and trailer set up to conduct covered vehicle handovers. You will work underneath our distribution facility based out of Stourbridge. Each handover will involve a set procedure, along with responding to customer questions based on each interaction.
As a Polestar Handover Specialist, you will make sure that customers fully understand their new vehicle, and give specific advice tailored to their lifestyle. Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience. You will also:
- Provide a tailored experience based upon guests’ specific interests and agenda
- Educate and inspire customers by answering their questions
- Act as a role model of Polestar’s culture and behaviours
Who you are
As a person, you are curious, creative and enthusiastic. You have a customer-centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together.
**Your experience**
To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability. Experience in the automotive industry is not mandatory for this role, but you must have:
- A minimum of 6 months experience in a progressive, client-oriented customer environment.
- Experience working in environments with strong branded experiences, drama, public speaking, teaching, sales, customer experience, hospitality, events or customer care will be positively considered.
Experience and confidence with towing a trailor is mandatory.
A valid driving license is essential with an acceptable safe driving record.
The ability to work occasional weekends may be included in the future of this role.
**Salary**: £22,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Stourbridge: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Drivers Licence (required)
Work Location: One location
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