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Contract Coordinator

4 months ago

Enfield, United Kingdom Coulter Elite Resourcing Ltd Full time

**Contract Coordinator**

**Enfield**

**Full Time, Permanent**

**£25,000 - £29,000**

Are you a passionate Contract Coordinator? And looking for an exciting new role?

Coulter Elite Resourcing are currently looking for a Contract Coordinator to work with their very well-established client based in Enfield.

The successful Contract Coordinator will support the mechanical team acting as a point of contact to receive work, update work management systems and allocate workstreams to a team of engineers depending on geographic area. The role will ensure that clientrequirements are met and in accordance with our company standards and KPI's.

**Job specific requirements for the Contract Coordinator role**:

- Progress Jobs to Invoice Stage
- Manage all Data Input on Customer Portals, maintain databases, all records to be kept up to date
- Follow Pre-Written Scripts & Procedures
- Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion
- Contractor Works Orders, to raise and allocate specialist sub-contractors, to ensure compliant
- Purchase Orders
- Answer Phone, Action where Applicable & Relay Messages Accordingly
- Administer quotes to clients for authorisation
- Book & Schedule all Works & Engineers
- Monitor incoming mailboxes for works orders to be raised and allocated, all communications
- Provide regular updates to clients on progress of works and escalate jobs that are outside of target
- Make contact with sites/customers to establish key relationships
- Capture and record customer requirements in appropriate documentation for internal communication
- Take appropriate action to avoid a customer complaint
- Documentation, excellent recording keeping
- Undertake any reasonable request in order to support the needs of the business
- Manage service delivery & meet contractual KPIs/Targets
- Deliver excellent customer service
- To engage with external customer, clients and stakeholders. Internal customers and contractors
- Daily, weekly, monthly reports

**Person specification for the Contract Coordinator role**:

- Have previous experience working in a customer service environment
- The ability to plan and organise other people's work and motivate them.
- Have the ability to plan and prioritise their work in order to meet targets and deadlines
- Have a confident telephone manner
- Be able to cope with a high volume of calls/Tasks
- Have strong communication skills
- Be a good team player
- Have a positive and flexible approach to work
- Have good problem-solving skills
- Due to location of offices have a full UK driving licence/car
- Have GCSES or equivalent/relevant experience
- Have excellent IT Skills
- Have good knowledge of Microsoft Excel/spreadsheet

This is a full-time permanent Contract Coordinator position, offering a competitive salary with market leading benefits, a positive and encouraging work environment, exposure to industry specialists and the fantastic opportunity to develop a rewarding andsuccessful career.

If this Contract Coordinator position sounds like you please forward your interest to Simon at Coulter Elite Resourcing.

Coulter Elite Resourcing is an independent recruitment consultancy based in Peterborough, Milton Keynes and London supplying permanent, temporary and contract personnel, from office junior through to the highest levels of management both locally and nationally.