Service Coordinator

5 months ago

Glasgow, United Kingdom Strachan and Kemp Commercial Services Ltd Full time

Strachan and Kemp Commercial Services Limited is a fast-growing Facilities and Property Management Support Service based in Scotland. We support a variety of clients across the Commercial and Industrial sectors offering a comprehensive range of services including Joinery, Electrical, Gas, Plumbing & Heating, Roofing, Painting & Decorating, Civil & Environmental works, Cleaning & Caretaking Contracts, CCTV & Alarm Services, Fire and Safety Systems, Drainage, Clearance and Waste Services, Ground Maintenance.

We aim to offer our clients a best-in-class service and we passionately believe in going the extra mile to achieve this.

We are looking for a Service Coordinator to join our team due to continuous growth in the business.

This role will be based in East Kilbride, working in a fast-paced office environment scheduling operatives and sub-contractors planned and reactive maintenance works.

You will be responsible for providing excellent customer service working closely with all members of the business.

**Key Duties & Responsibilities**
- Being first point of contact to our customers on incoming phone calls.
- Efficient time and geographical management of operatives’ scheduling diary.
- Raise quote requests and jobs on the SimPro CRM system, assign to an operative or sub-contractor.
- Pro-actively obtain updates from sub contractors on outstanding quotes or jobs
- Keep customers updated and follow any customer enquiry through to conclusion.
- Schedule planned maintenance service work to ensure customer sites and equipment remain compliant with current legislation
- Build relationships with clients and subcontractors
- Work towards and adhere to client SLA’s and KPI’s - these relate to attendance to breakdowns, time to complete on jobs and communication levels to customers.
- Confidently deal with customer questions or enquiries
- Provide customers with all documentation, photos and reports following an operatives visit

**Skills Required**:

- Good telephone manner with strong communication and interpersonal skills.
- Good organisation, co-ordination, time management and problem-solving skills.
- Geographical knowledge of the Greater Glasgow and Central Scotland areas would be beneficial
- Ability to establish and maintain good interpersonal relationships, both internally and externally at all levels.
- Ability to remain calm under pressure
- Ability to work in a busy office environment
- Ability to respond effectively to changing priorities
- Ability to manage high volume workload but remain focused
- IT literate to a high standard.

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Application question(s):

- Experience gained with-in a multi-trade or construction background would be preferred, but not essential
- Experience of Simpro would be a distinct advantage
- At least 1 years customer service experience

**Experience**:

- working in a scheduling or job management role: 1 year (required)

Work Location: In person

Reference ID: Service_003

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