Operations Support Assistant
6 months ago
emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store, and over-the-phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management, and performance optimization. We empower businesses to design seamless and engaging payment experiences for their consumers.
We are looking for an** Operations Support Assistant **to join our team
**What we offer**:
- Competitive basic salary, up to £24k
- Fast-growing payment company
- Modern, challenging, constantly growing business
- The opportunity to make a difference and be part of an exciting team in a fun and motivating work environment
- The opportunity to progress through the company’s international team
- 25 days of annual paid leave
- Enjoy a desirable office location in Blackpool.
**What we are looking for**:
- Prior experience in an administrative role, preferably in operations, demonstrating familiarity with office management procedures and practices
- A customer-centric mindset, ensuring that all interactions with applicants and clients are handled with professionalism and care
- Willingness to learn and become an expert in our offerings is essential
- Strong communication and interpersonal skills, including the ability to articulate complex concepts clearly and persuasively
- Familiarity with payment services, such as terminals, eCommerce solutions, e-wallets, and related technologies, is a plus **but not mandatory**
**What your responsibilities would be**:
- Facilitate smooth onboarding processes for new customers, ensuring a positive experience
- Coordinate with various departments to gather necessary customer information for onboarding
- Track and support the processing of all customers to transact
- Manage and process sales orders accurately and promptly
- Ensure compliance with company policies and procedures during order processing
- Act as a liaison between sales, customer service, and other relevant departments
- Communicate effectively with customers to address inquiries, resolve issues, and gather necessary information for sales processes until live.
- Generate reports on sales metrics, pricing trends, and customer onboarding status
- Identify opportunities for data quality improvement and implement necessary updates
- Support the pricing of customer statements
- Regularly review and update product/service pricing based on market changes and business goals
- Track all leads and sales prospect pipeline
The personal data of the applicants will be processed in strict confidentiality by emerchantpay Ltd., UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
emerchantpay is an equal-opportunity employer. We appreciate people with different backgrounds and mindsets and honor diversity and inclusion.
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