Senior Service Designers

1 week ago


Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

**Senior Service Designer**
**Partnerships & Change - MATRIX Programme**
**Swindon, Newport, or Billingham - hybrid working options**
**Band F: £50,001 - £63,075 per annum DOE**
**Fixed Term Contract - 2 Years**

Here at UKSBS, we are proud to deliver a range of efficient, scalable, and expert Finance, HR and Payroll, Procurement and Business IT services helping the advancement of the UK’s economy and society. We are motivated by a desire to deliver high quality, efficient and reliable service to over 25,000 civil and public servants, employed by our clients.

Our employees are very important to us and we always try to go the extra mile to look after them. We offer flexible and family friendly working arrangements, generous annual leave, a supportive and inclusive work environment, and opportunities to learn and grow with us.

In line with the Government’s Shared Services Strategy, UKSBS is currently engaged as the future service provider within the Matrix Programme. The Programme’s aim is to deliver a modern, cost-effective and scalable shared business services to nine Departments (the Policy Cluster), in a flexible way that can meet changing Government requirements, and drive innovation to optimise efficiencies and enhance user experience.

The Programme will also implement a new modern SaaS ERP platform, from which UKSBS can deliver these services, driving harmonisation and significant business change across the Departments. This is a large, complex multi-year Programme.

The roles will require close coordination across the Matrix Programme Team, with functional process design leads, with the future appointed Systems Integrator and SaaS technology leads, with Department leads and with other colleagues in the UKSBS programme team. Additionally, the Matrix programme is currently developing a future Target Operating Model, this work is being led by KPMG, and the roles will need to engage and contribute to this work to help deliver the best possible Operating Model for the cluster.

To do this role well you will need:

- The ability to distil complex information or multiple ideas/methodologies into one clear direction for the team
- Experience of partnering with and managing external suppliers and consultants to deliver shared outcomes
- Proven experience in influencing, changing and impacting critical decisions with both internal and external stakeholders
- Experience in engaging, motivating, and mentoring colleagues, acting as a role model to inspire and empower others
- Shared Service, HR or Finance Service experience desirable

**To find out more about the skills, knowledge and behaviours we’re looking for, read the detailed job description.**

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

**Things you need to know**

To be considered, you will need to successfully obtain **BPSS clearance **before commencing the role, obtaining clearance usually takes 5-10 working days.

**Working pattern**

Full Time - 37 hours per week (Monday to Friday) core hours are between 8:00 - 17:00

In return for your skills and experience, we offer flexible and hybrid working arrangements. Eligibility and the degree of home working will vary depending on the requirements of the role, further details will be discussed if an offer is made.

**Benefits**
- A generous annual leave allowance
- Flexible working and family friendly policies
- Excellent defined benefit pension scheme
- Cycle to work scheme
- Season ticket loans
- Employment Assistance Programme
- Childcare scheme and on-site nursery (at our Swindon office)

**Find out more about the benefits of working at UKSBS.**

**Inclusion, accessibility, and adjustments**

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition, we have a duty to make reasonable changes to our processes.

**Find out more about out equality, diversity and inclusion commitment and vision.**

For additional information, to discuss reasonable adjustments, or if you’d like a confidential discussion please **contact our recruitment specialists.


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