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Senior Field Service Engineer

2 months ago

Dundee, United Kingdom SOM-3 RECRUITMENT LIMITED Full time

**Role**:Senior Field Service Engineer

**Package Value**: £33-35k (£27k base + £5k on-call, hybrid car, fuel card, mobile phone, laptop, benefits & certified training)

**Location**: From home in the Dundee, Scotland area

If you are an experienced Senior IT Engineer / Senior IT Field Engineer specialising in Hardware Break-Fix, Troubleshooting, Servers, EPOS, Desktops, Laptops and Printers then this could be the role for you

Looking for a highly enthusiastic, approachable, and self-motivated Senior IT Engineer - someone who is willing to travel around Dundee, Aberdeen and Perth covering a wide range of customer sites, providing to notch IT Support.

**Required**:

- **Full UK Driving Licence Required**:

- 6+ years' IT industry experience required
- Windows Operating Systems
- Hardware break-fix - PC's, Laptop's, Printer's, Desktop's
- EPOS - Electronic Point of Sales
- Manufacturer recognised accreditations: HP/IBM/DELL
- Awareness of ITIL methodologies and best practice

**Responsibilities**:

- Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment.
- Proficient in the installation, configuration, and support of Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK.
- Ability to follow documented procedures and adhere to safety and ESD precautions at all times.
- Be able to demonstrate strong problem-solving techniques with the ability to adapt and learn on the job.
- Develop, grow, and maintain professional working relationships with all internal stakeholders, Call Control, Tech Vetting teams.
- Ensure process, procedural and contractual agreements are being followed correctly.
- Endeavour to provide all customers with the best level of customer service and support.
- Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales.
- Work proactively with call allocators to ensure SLA's are met in the most economical way.
- Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded.
- Any additional activity as directed by Senior Management.

**Search Terms**:IT Field Engineer, Information Technology Field Engineer, Field Based Engineer, Field Based IT Engineer, Hardware break-fix, Desktop, EPOS, Laptop, Printer, Windows, Windows Operating Systems, 2nd Line Engineer, 3rd Line Engineer,IT Engineer, Information Technology Engineer, EPOS Engineer, Hardware Engineer, Hardware Support.

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