Centre Team Leader

7 months ago

Watford, United Kingdom Savills Management Resources Full time

**Key Responsibilities**
- To lead and supervise soft services teams, Security and Environmental (oversee day to day running of mall, car parks, perimeter, back of house areas, waste operation & housekeeping in the Service Yard.
- Working T/L
- Maintain the welfare of the team.
- Supervising and hands on approach as needed.
- Work with management across all departments to ensure operational cover and manage rosters on a day-to-day basis.
- Complete all monthly checks to include PPE, AI’s, TBT and Welfare checks.
- To be fully conversant with all procedures and policies, ensure AI’s are followed and adhered too
- To conduct reviews/Appraisals for personnel under your supervision, identifying training needs and potential for development
- To ensure the customer service philosophy is achieved within the department and to seek ways of ensuring Team Leaders and staff deliver consistently high standards.
- To frequently brief and share information with the team and liaise with senior management about any issues/incidents that occur during the day.
- Ensure that the centre operation is operationally compliant and in line with H&S regulations and risk assessments

**Security**
- Supervising and hands on approach to the mall, basement, car park and centre security operation.
- To Provide guidance, training, and supervision to the security team.
- Work with management to ensure operational cover and manage rosters on a day-to-day basis.
- Carry out daily team briefs to all security staff.
- Keep up to date with Terror threat level and intelligence provided by Savills security team
- Keep security team up to date with all information, issues and incidents - regular team briefs
- Hold regular meetings with management team
- Attend organised training sessions
- Complete all monthly checks to include PPE, AI’s, TBT and Welfare checks.
- To be fully conversant with all procedures and policies, ensuring that site assignment instructions are followed and adhered too.
- Ensure that the centre security operation is operationally compliant and in line with security regulations and risk assessments
- To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.

**Environmental**
- To ensure a high standard of cleanliness and hygiene around the premises.
- To manage excellent relationships with our client, suppliers and customers.
- To lead and develop and retrain staff to deliver quality services in the most efficient and effective manner and achieve a “One Team” approach within the business.
- Work closely and support staff when required with Hands On approach.
- Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation, delivery of toolbox talks, PPE checks, maintenance of statutory and non statutory records etc.
- Support and work closely with the site Environmental teams.
- Management of cleaning equipment, consumables and materials. Good knowledge of Machinery.
- Daily monitoring of Cleaning standards throughout the external areas ensuring team proactively respond to all tasks as required.
- Ensure that all chemical and cleaning solutions are used correctly in line with manufacturer and company procedures. COSHH regulations are followed
- Maximise sustainability opportunities working closely with all stakeholders and all recycling opportunities are explored.
- To continuously review and introduce best practice across the shopping centre.
- Deliver leadership for soft services required to meet / exceed the customer requirements
- To enhance the relationship with the customer and ensure the appropriate and timely response to all cleaning issues and events.
- To ensure that all relevant records are held and updated as required.

**Skills, Knowledge and Experience**

**Essential**
- Valid SIA Licence required
- Experience in the provision of cleaning/security services in a busy environment visited by members of the public. (Not essential as training will be given)
- Able to demonstrate a good level of customer service.
- Body fluids trained. (Training will be given)
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Well presented.
- Good interpersonal and communication skills.
- Able to work in both internal and external environments.
- Willingness to partake in further on-site training.

**Desirable**
- Basic Knowledge of H&S legislation.
- Flexible working approach to work patterns
- Driving Licence - not essential

Working Hours - 40.25 hrs

LI-DNI

Please see our Benefits Booklet for more information.

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