Clerical Officer

1 month ago


Bolton, United Kingdom Bolton NHS Foundation Trust Full time

Full time 37.5 hours per week. Permanent post.

The Access Booking and Choice team at Bolton Hospital NHS Foundation Trust has vacancies for enthusiastic, motivated individuals looking for a challenge in a post that is both interesting and varied. The department is the central hub for outpatient and inpatient booking.

You will be responsible primarily for providing a comprehensive booking service, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient’s attendance management under the 18 week and national cancer pathways.

Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, booking and confirming appointments/admissions using LE2.2 & Choose and Book, dealing with enquiries, adding patients to waiting lists, filing and other general clerical duties.
- Run off all clinical correspondence and put letters through the paper folding machine
- Put all appointment confirmation letters through the paper folding machine
- Delivery rounds 1 and 2 - drop off referral letters for triage and pick up once triaged, distributing to relevant team trays per specialty
- Stationery ordering
- 3 day turnaround printing - printing from Electronic Referral System
- Post and faxes - distribute to relevant team trays per specialty
- Team NHS.NET account - printing new referral letters and adding referral/waiting list onto LE2.2
- Ward discharges - booking follow up appointments
- Choose and Book Referrals for review (Worklists) - printing from Electronic Referral System
- Printing appointment confirmation letters - from LE2.2
- Filing booked referrals in date order ready for taking over to Health Records prepping
- Inputting referrals, waiting lists onto the system
- Booking patients from the waiting lists (manual referrals) - ringing, agreeing/confirming appointments/cancelling with the patient - eg therapies, ante-natal, oral surgery
- Adding cardio cards to LE2.2 - referral, waiting list & booking

You will be expected to have excellent communication skills. You will also need to have good IT and organisational skills, with the ability to deal sensitively and confidently with people. A good level of attention to detail is essential as is the ability to work under pressure to meet deadlines.

You will need to be a positive team player and also be able to work using your own initiative.

For an informal discussion regarding the post, please contact Dee Ogueh on 01204 390390 Ext 141631.

Access, Booking & Choice is a fast paced department. Our Clerical Services team provide a really important service to our clinical teams (such as our Doctors, Nurses and Physios) which help those teams provide the best care to our patients
ACCESS, BOOKING & CHOICE BOOKING TEAM
You will be trained and developed to be able to perform the following duties:

- Run off all clinical correspondence and put letters through the paper folding machine
- Put all appointment confirmation letters through the paper folding machine
- Delivery rounds 1 and 2 - drop off referral letters for triage and pick up once triaged, distributing to relevant team trays per specialty
- Stationery ordering
- 3 day turnaround printing - printing from Electronic Referral System
- Post and faxes - distribute to relevant team trays per specialty
- Team NHS.NET account - printing new referral letters and adding referral/waiting list onto LE2.2
- Ward discharges - booking follow up appointments
- Choose and Book Referrals for review (Worklists) - printing from Electronic Referral System
- Printing appointment confirmation letters - from LE2.2
- Filing booked referrals in date order ready for taking over to Health Records prepping
- Inputting referrals, waiting lists onto the system
- Booking patients from the waiting lists (manual referrals) - ringing, agreeing/confirming appointments/cancelling with the patient - eg therapies, ante-natal, oral surgery
- Adding cardio cards to LE2.2 - referral, waiting list & booking



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