Golf Sales Coordinator

3 weeks ago

St Andrews, United Kingdom Kohler Full time

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

**About the Role**
The Golf Sales Coordinator will oversee the efficient and professional co-ordination of all Suite Golf and other residential Golf packages at The Old Course Hotel, Golf Resort & Spa, always providing exceptional customer care as well as maximizing revenue-making opportunities.

**Duties & Responsibilities**
- Ensure prompt, efficient, and personal attention on a one-to-one basis with all parties interested in residential Golf Packages at the Old Course Hotel
- Process all residential golf packages enquiries and maintain efficient chases for converting enquiries to provisional/confirmed bookings via Delphi & Resort Suite. Including but not limited to Suite Golf, Old Course Hotel Pro-Am, Winter Golf Packages
- Provide an end to end ‘one-touch’ service for guests, organizing all elements of their stay to enhance guest experience
- Liaise internally with other departments to ensure each group is coordinated successfully and all relevant information is passed on appropriately
- Work closely with our external golf partners to deliver a seamless experience for our guests
- Work closely with the Golf Sales and wider Sales team to utilize packages to deliver larger groups across the market segments
- Correspond with each customer as appropriate, confirming all details relating to the event in question at each stage of the booking process, in accordance with hotel standards
- Ensure billing details are accurate and payments procedures for each event are organised in compliance with hotel policy
- Ensure external invoices are processed in an efficient and accurate manner
- Acquire a good working knowledge of the local area, being able to recommend and assist guests with any additional requirements
- Meet and liaise with clients upon their arrival, assist and act as host where required throughout the course of their stay
- Processing of group contract and invoices on behalf of the wider Golf Sales team

**About You**
You will be a confident, enthusiastic and driven individual with sales experience. Ideally you will have experience of working within a hospitality setting. You will be a strong communicator and have excellent attention to detail, strong organisational skills and the ability to remain calm and efficient under pressure.

**Salary**
This is an exciting permanent opportunity, working 40 hours per week. A competitive salary is offered, depending on experience, along with a vast range of associate benefits.

**The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.

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