Senior Test Centre Associate

1 week ago

Galashiels, United Kingdom Reed in Partnership Full time

**Reed in Partnership changes peoples lives for the better.**
Our mission is to deliver services that positively transform people and their communities.
Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to be part of this journey. Since September 2021 we have been working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theorytest in many locations throughout the UK.
**What is the job about**:
**This is a part-time role involving day shifts (this could be any time between 8.00am-5.30pm/6.30pm, including half days and/or full days) and evening shifts (typically 5.00pm to 9.30pm).**
**Your main responsibilities would be**:
**Test Centre Management**:

- STCA will be responsible the smooth running of the Test Centre (whilst on shift) ensuring the site is operationally ready and that staff on shift deliver a high quality, compliant service._
- Responsibility for delivery of site opening and/or closing procedures (dependent on STCA shift). This will include (but not be limited to) ensuring all equipment is functioning and that the site is neat and tidy in line with internal operating procedures(including health & safety risk mitigation measures) and DVSA contractual requirements.
- Review of test centre schedule to identify the number of participants undertaking testing that day/shift, whether any participants require non-standard accommodations and how those NSAs are being delivered and who is working the respective shifts that day.
- Notifying DVSA HR team of any on the day employee absences / no shows, so that alternative cover can be arranged.
- Ensure there is a smooth transition between shift rotas such that there is no gap is invigilation of tests in line with internal operating procedures.
- Review and approve/reject/amendment staff clock in and out times captured within our shift management system (JoinedUp).
- Lead on the management of incidents within the Test Centre in line with our incident management procedures.
- Providing coaching and support to the Test Centre Associates to address any issues or concerns raised with you or identified by you during the Test Centre delivery.
- Provide management support to the Test Centre Manager as required (e.g. dealing with property issues, collating and reporting EoS etc.)

**Test Centre Invigilation**:

- The Senior Test Centre Associate and their team have a pivotal role to play in creating a positive experience for participants attending the Test Centre. As the first point of contact for participants and visitors, they will be expected to represent Reedin Partnership in a professional manner and help to make people feel welcome._
- Meeting and greeting participants, delivery partners and visitors to the Test Centre.
- Helping to manage attendance at the Test Centre, ensuring only authorised people have access.
- Ensure equipment is operational and test stations are in working order to deliver testing.
- Periodic download and review of examinations and test centre schedules.
- Perform daily test centre opening and closing procedures.
- Comply with business needs on a day-to-day basis and undertake reasonable additional duties to ensure the smooth running of the test centre.
- Ensure all compliance standards relating to the test centre operation and Reed in Partnership stringent security protocols are adhered to.
- Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
- Follow security procedures as described in the policies and procedures guide.
- Observing interactions in the Hub and reporting unusual or suspicious activity in the Service Direct system.
- Managing Test Centre supplies, facilities, and equipment (e.g., stationery and printers), ordering supplies and equipment as required.

Any other ad-hoc administrational tasks required by the Test Centre Manager, as and when required.
**What is in it for you**:
The roles offer long term employment and the satisfaction of assisting people at a key moment in their lives.
Shifts could range from:
Full day shifts - this could be any time between...

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