Implementation Support Manager

4 weeks ago

Knutsford, United Kingdom eFinancialCareers Full time

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creatingfinancial and digital solutions that the world now takes for granted.
**Hybrid Working**
Please discuss the detail of the working pattern options for the role with the hiring manager.
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity forall our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need studytime or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
**What will you be doing?**:

- Fulfilling registration requests and end to end ownership of amendments for existing clients including vetting requests, analysing signatures
- Making detailed investigations in to repairs, handling the query through to completion or rejection
- Building, developing and maintaining solid relationships with clients, contacting them via phone to discuss case progress updates or requirements for further information
- Capturing client information during interactions to develop a detailed understanding of their needs, updating all relevant systems with data
- Recognising, registering, and resolving client complaints, implementing solutions and prevention mechanisms and escalating issues where necessary
- Providing expert knowledge of all systems and processes associated with the Implementation vertical, sharing knowledge and best practices with colleagues and clients
- Supporting testing of products or version enhancements
- Providing role model behaviors and act as a mentor to other advisors by conducting training / upskilling across the team
**What we're looking for**:

- Experience with interacting with clients and stakeholders across all levels
- Exposure to managing and delivering expectations, and challenge out comes and approaches where necessary
- Good interpersonal, influencing and organising skills
- Ability to build quality relationships in a non-face to face environment
**Skills that will help you in the role**:

- Ability to work under pressure and adapt to change quickly
- Good Self-motivation and a desire to learn and progress
- Ability to be confident but approachable
- Able to be Proactive and focused towards optimising the business
**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful greenenvironment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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