Counter Fraud Investigator

**Description**:
We’re looking for positive, passionate people to help combat the criminal activities that plague the insurance industry, our successes directly contribute to our customers premiums, keeping AXA a market-leading insurance provider. Combating criminal activities in the Insurance industry, sounds awesome. This is done through our Counter Fraud department.

In this role, you will be responsible for investigating all potentially fraudulent Commercial Motor claims from cradle to grave whilst maintaining effective and speedy investigations and demonstrating financial savings. You will actively seek to enhance the counter-fraud capabilities of the Group to combat evolving fraud trends.

At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. In this role, you will need to be able to come to the office twice a week (including on a Wednesday) in line with the Team Agreement.

**What you’ll be doing**:

- Detecting and preventing fraud against the Group to include suppliers, customers and third parties, acting individually or in concert as organised fraudsters
- Managing a portfolio of suspected fraudulent claims from basic to complex, organised fraud rings and managing the same until completion (repudiation or settlement) whilst working to the low-cost operating model.
- Actively participating in the strengthening of our counter-fraud capabilities through suggesting and devising new processes, procedures, initiatives, systems and training to the business, with assistance from Senior to ensure consistency
- Ensuring adherence to the CFU Fraud strategy on fraud case handling (investigation, repudiation, recoveries and sanctions process) and keep up to date with developments in this area
- Being fully competent in handling all elements of the claim process to include personal injury, credit hire, liability, fraud and litigation.

**Qualifications**:

- Practical claims experience essential, Counter Fraud experience desirable and Personal Injury claims experience desirable
- Customer Service experience
- PC literate (Word, Excel, Access)
- Educated to A Level or equivalent standard is preferred and willingness to partake in the ACFS or Counter Fraud Investigator Apprenticeship
- Excellent communication skills (verbal and written) and excellent analytical skills
- Ability to work well under own initiative and as part of a team
- Excellent planning and organisational skills, perceptive and keen attention to detail is essential
- Knowledge of all pertinent legislation i.e. Fraud Act, POCA, RIPA, DPA, FoI etc
- Competent in the use of investigation tools such as TraceIQ, Land Registry, social media etc
- Good understanding and knowledge of relevant Case Law and the impacts on fraud types
- Sound knowledge of the legal processes and stages of litigation
- Negotiation skills and use of tactics in managing injury claims
- Detailed end to end knowledge of claims process including quantum assessment and litigation procedures

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary if in the pension scheme)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid #insurance2

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything w