Resource Coordinator

2 weeks ago


Egham, United Kingdom Cantello Tayler Recruitment Full time

Resource Coordinator

Cantello Tayler Recruitment are currently recruiting for a Resource Coordinator to join our client based in Egham.

The successful Resource Coordinator will be responsible for:

- Dispatching and controlling efficient schedules for all engineers
- Ensuring all engineers are logged in to resource management and on target
- Liaising/chasing engineers throughout the day regarding SLA's
- Updating CRM
- Providing first point of contact for scheduling support
- Assisting with retrieving engineer Service Reports
- Ensuring performance targets are achieved and SLA's are met

The Resource Coordinator will have:

- Experience of incident-based ticketing systems
- Experience of CRM systems
- Experience of SAP
- Experience of working in an AV / VC technology arena
- Previous Customer Service experience


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