Collections Agent
3 days ago
MBA are recruiting for a highly successful financial organisation who are looking for a **Collections Agent** to join their team in Coventry. Hours of work are Monday -Friday 9am-5pm, offering flexible remote working after training.
Having been voted one of 100 best companies to work for in The Sunday Times our client is well known for it its open, tolerant, inclusive culture.
**About the Collections Agent role**:
- Providing help and guidance to customers over the telephone who are facing difficulties with their mortgage payments.
- Finding resolutions for customers and dealing with more sensitive situations will be key.
- Agreeing affordable payment plans with customers and regularly reviewing existing payment agreements.
- Keeping up to date with policies and procedures with the ability to share knowledge with others effectively.
- You’ll be key in building relationships with customers and understanding what services will suit their individual needs.
- You’ll give clear, accurate information in a friendly, professional and efficient way.
- You’ll work with third parties such as solicitors, estate agents and debt counsellors and be fully accountable for your own work load and diary planning.
**As a Collections Agent, you will**:
- Be a strong and empathetic communicator
- Have experience handling challenging conversations, dealing with more sensitive, complex customer enquiries
- Be able to manage your own workload and diary
- Ba a team player with a flexible approach
- Have the ability to solve problems with initiative
**We want to help you grow**
Not only do they want to expand their ever growing family of Collections Agent, they want to develop you Our client is driven to encourage ambitions and promote job satisfaction through training and paid progression schemes.
**Job Types**: Full-time, Permanent
**Salary**: £21,300.00-£23,600.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Work Location: One location
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