Credit Collections Specialist

2 months ago


Coventry, United Kingdom Leasys Full time

The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt collection.
Monitor Collections inbox and work emails in a timely manner.
Raising credits and making sure they are worked on continuously to avoid any backlogs.
Collecting payment by phone, email, and letters – keeping records of customer’s files.
Logging on to bank daily and allocating payments on accounts to ensure the ledgers are accurate.
Ensures Collections Team Leader & Head of Credit is aware of potential issues associated with any risky customers
Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
Undertake all collections activities in accordance with the required regulations; Companies Policies and Guidelines laid down by Leasys
Adheres to formal Leasys regulatory processes, policies and procedures
PERFORMANCE MEASURES:

~Continuous collections review on debt ledger
~ Ability to operate, upon training, contract, collections and workflow management systems and associated office equipment
Constantly look to improve current Collections processes and business practices
Independent and able to work with minimal daily supervision
At least 3 years’ experience as a credit controller
Experience in the automotive or consumer finance industry advantageous

Proficient IT skills and competent user in Microsoft Office (Word, Excel)


We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.



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