Receptionist

6 months ago

Bangor, United Kingdom Grŵp Llandrillo Menai Full time

**Please note - the salary noted is on a pro rata basis**

As a Receptionist you will deliver a friendly and informative customer service experience to all at the college. You will have the skills to build rapport with our learners, visitors and staff to establish their needs quickly in order to provide them with correct information. Our Receptionists reflect Our Values in everything they do.

**Main duties and responsibilities**
- Undertake general reception duties to include:

- Greeting and receiving visitors
- Dealing with general and financial enquiries from members of the public, College staff and students including room and session location queries
- Making and receiving telephone calls
- Taking messages
- Sending and receiving faxes and completing incoming and outgoing fax records
- Contacting staff on internal communications systems
- Routing visitors or arranging for them to be escorted to another part of the College
- Following standard College security procedures
- Keeping visitors’ records
- Maintaining the reception area so that it is always neat and tidy
- Maintaining general sources of information used in the reception
- Maintaining and updating reception handbook
- Operate the College switchboard
- Support admission processes for both day and evening classes to include linking with co-ordinators of centres at local schools, administering interview lists and contacting staff to collect students from reception.
- Receive and record course registration fees. These duties will also include operating a cash till, associated payment methods and issuing receipts.
- Contact taxi providers to arrange transport in cases of emergencies, or when students may have to work beyond normal College transport times.
- Record lost property handed into Reception.
- Issue various forms, e.g. Council Tax Exemption Forms, Buss Pass Application Forms, Accident Report Forms, Travel and Pay Claim Forms.
- Post room duties to include assisting in opening and preparing outgoing mail.
- Assist with general administrative duties including maintaining databases, word processing various documents including general typing as requested.
- Undertake general filing duties.
- Ensure that a professional front of house service is provided.
- Work flexibly as part of the Rhyl College Administration Team in order to provide cover as and when required.
- Participate in quality improvements.
- Contribute to the College Quality Assurance Procedures for the continuous improvement of the Reception and Administrative function of Rhyl College.
- Participate in staff development and training in relation to job role as directed by the Rhos Management Team.
- Perform any other duties as required by your line manager.

Fel Derbynnydd, byddwch yn rhoi gwasanaeth cyfeillgar a gwybodaeth ddefnyddiol i bawb yn y coleg. Bydd gennych y sgiliau i greu perthynas â'n dysgwyr, ein hymwelwyr a'n staff, er mwyn dod i ddeall eu hanghenion yn gyflym a rhoi'r wybodaeth gywir iddynt. Mae ein Derbynyddion yn cyfleu Ein Gwerthoedd ym mhopeth a wnânt.

**Prif Ddyletswyddau a Chyfrifoldebau**
- Ymgymryd â dyletswyddau cyffredinol derbynfa, gan gynnwys:

- Cyfarch a derbyn ymwelwyr
- Delio gydag ymholiadau cyffredinol ac ariannol gan aelodau o’r cyhoedd, gan staff a myfyrwyr y Coleg gan gynnwys ymholiadau lleoliad ystafell a sesiwn
- Gwneud a derbyn galwadau ffôn
- Cymryd negeseuon
- Gyrru a derbyn ffacsys a chwblhau cofnodion ffacs wrth eu gyrru a’u derbyn
- Cysylltu â staff ar systemau cyfathrebu mewnol
- Cyfeirio ymwelwyr neu drefnu iddynt gael eu hebrwng i ran arall o’r Coleg
- Dilyn gweithdrefnau diogelwch safonol y Coleg
- Cadw cofnodion ymwelwyr
- Cadw ardal y dderbynfa’n daclus a thwt
- Cadw ffynonellau cyffredinol o wybodaeth a ddefnyddir yn y dderbynfa
- Cynnal a chadw a diweddaru llawlyfr y dderbynfa
- Gweithredu switsfwrdd y Coleg
- Cefnogi prosesau gweinyddol ar gyfer dosbarthiadau dydd a nos i gynnwys cysylltu gyda chydlynwyr canolfannau mewn ysgolion lleol, gweinyddu rhestri cyfweld a chysylltu â staff i gasglu myfyrwyr o’r dderbynfa.
- Derbyn a chofnodi ffioedd cofrestru. Bydd y dyletswyddau yma’n cynnwys gweithredu til arian, dulliau talu cysylltiedig gan gynnwys dosbarthu derbynebau.
- Cysylltu â darparwyr tacsi i drefnu trafnidiaeth os bydd achos o argyfwng, neu pan fo myfyrwyr wedi gweithio’n hwyrach nag amseroedd arferol trafnidiaeth y Coleg.
- Cofnodi eiddo coll a gyflwynir yn y Dderbynfa.
- Dosbarthu ffurflenni amrywiol, e.e. Ffurflenni Eithrio Treth Cyngor, Ffurflenni Cais Pas Bws, Ffurflenni Adrodd Damwain, Ffurflenni Hawlio Teithio a Thâl.
- Dyletswyddau ystafell bost gan gynnwys cynorthwyo i agor a pharatoi post i’w yrru allan.
- Cynorthwyo gyda dyletswyddau gweinyddol cyffredinol gan gynnwys cynnal a chadw data-basau, gairbrosesu dogfennau amrywiol gan gynnwys teipio cyffredinol fel fo angen.
- Ymgymryd â dyletswyddau ffeilio cyffredinol.
- Sicrhau fod gwasanaeth blaen tŷ proffesiynol yn cael ei ddarparu.
-

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