Volunteer Coordinator

4 months ago

Bournemouth, United Kingdom Citizens Advice Bournemouth Christchurch and Poole Full time

We are looking for an experienced enthusiastic individual, who has a passion for supporting our amazing volunteers throughout their time at CABCP.

The role will involve a mix of providing support for new volunteers through selection, recruitment, training, deployment and the ongoing support of existing volunteers.

Applicants need to be computer-literate, although training will be given. You must be confident in working to quality and performance targets. Good communications skills, both written and verbal are vital in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.

**Main Tasks and Responsibilities**
- Leading the recruitment, selection and induction of volunteers, ensuring we have a sufficient supply of volunteers for our General Advice Service, and that all requests for information about volunteering opportunities from the public are followed up within 3 working days. This may include giving talks and presentations about volunteering with us to local groups and organisations, as well as maintaining a recruitment schedule across the year to ensure a supply of volunteers.
- Ensuring that Volunteers are located in the service, with sufficient management oversight, and receiving ongoing support from Supervisors as they develop their skills in role. The Volunteer Coordinator will work with the Training Officer to supervise this process, ensuring that volunteers feel supported, and that best use is made of their skills and the stage they have reached in their Adviser Learning plan.
- Working with the Training Officer to ensure that volunteers are undertaking and are up to date with mandatory online training, including DP, SMCR, Safeguarding, FCA regulated training and ED&I.
- Work with the senior management team and Team Leaders to ensure the number of volunteers meets the demands of the service.
- Ensuring volunteers have the skills needed to navigate IT systems and any other equipment and support to allow them to deliver a quality advice service.
- Supporting the Quality Team, Team Leaders, and Supervisors in assessing and maintaining the Quality of Advice provided by volunteers as they proceed through their training and advice work with clients.
- With the Deputy Operations Manager, you will coordinate the volunteer rota and attendance, with an emphasis on increasing retention of volunteers, and responding to increasing demand as appropriate.
- Lead regular group sessions with volunteers which focus on learning opportunities, their volunteer experience and sharing best practice. This may include peer review sessions, and further support from the training team and/or team leaders as appropriate, alongside social activities and opportunities for volunteers to spend time with one another and feel part of the wider CABCP team.
- You will ensure that volunteers are supported, appraised and/or have wellbeing checks by their manager/supervisor annually, drawing up the necessary schedules, templates and procedures.
- Respond appropriately to any safeguarding concerns, demonstrating an understanding of, and complying at all times, with CABCP Safeguarding Policies.
- Address own development needs including maintaining advice work or training skills if appropriate. An advice background is not essential for this role, but you will be expected to become familiar with the learning requirements for volunteers to achieve the certification.
- Attend and contribute as appropriate to internal Management and Training meetings.
- With support, produce any statistical reports as required for the annual Impact Report, Research and Campaigns etc.
- Respect confidentiality to ensure that all staff, volunteers and clients are treated fairly to comply with Equal Opportunities Policy.
- Uphold the aims, values and principles of the Citizens Advice service and ensure that the work reflects the service’s Equality and Diversity Policy.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Ensure good practice at all times by contributing to the learning of the team and the development of new ways of working.
- Work cooperatively with colleagues and encourage good teamwork.
- Maintain and develop a close liaison with relevant external agencies and represent the service as appropriate.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

**Person specification**

1. Sound knowledge of current good practice of volunteer recruitment and management principles preferably gained in a third sector organisation.

2. Excellent communication skills including experience of delivery of activities (such as induction) to groups and individuals in person.

3. Proven ability to work well with others in a team environment, think positively and constructively and

encourage team spirit and good morale.

4. Ability to plan and

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