Information and Benefits Support Worker

3 weeks ago

Blackpool, United Kingdom Blackpool Carers Centre Full time

**ABOUT US**

Blackpool Carers Centre is the single point of access for unpaid family carers living in Blackpool. We provide emotional and practical support to carers from the age of five years old. We know that in order to improve the life of a carer, whatever their age, it is important to also work with their family too. We get alongside families to build on their positives, taking the lead from them to promote their own well-being and quality of life running alongside their caring role.

Blackpool Carers’ Centre exists to make a better life for carers. We celebrate difference, creating an environment that encourages our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds, ensuring that carers and their families benefit from our diverse skills and expertise whilst also delivering our core values of **passion**, **quality** and **respect.**

Our talented and dedicated staff come to work to make a difference. They are driven by wanting the best for carers and families, delivering a quality service and they are passionate about the work that they do. Joining the team is about more than ‘just a job’.

We expect an assertive approach to keeping children, young people and adults safe and

applicants to this post will need to demonstrate an understanding of and commitment to

best safeguarding practice.

**JOB DESCRIPTION**

**Job title**

Information and Benefits Support Worker

**Pay Scale**

£23,000 pa (pro rata)

**Hours**

37.5 hours per week (part time hours considered)

**Holidays**

25 days plus Bank Holidays (pro rata)

**Reporting to**

Adult Carers’ Director

**Aims of the post**

To offer support to unpaid carers in Blackpool around their welfare rights, housing, social care, Lasting Power of Attorney, energy and benefits.

**JOB PURPOSE**

The post holder will provide specialist support to carers and their families to maximise income, navigate services and resolve benefits queries for clients aged 18 years and above across Blackpool.

**KEY TASKS & RESPONSIBILITIES**
- Provide specialist support to assist with welfare rights, housing, social care and benefits according to the needs for carers and the people that they cared for. This includes support with claiming entitlements and resolving queries.
- Provide support around carers and their families through the process for Lasting Power of Attorney.
- To carry out support via telephone, home visits, office appointments and outreach appointments as appropriate.
- Provide generalist advice or signposting to a range of services such as social care, housing options and local services to clients in the spirit of offering a holistic support service.
- To act on behalf of and with permission of the carer/cared for, including correspondence, completing forms and seeking information from third parties.
- To manage own caseload and appointments with mínimal supervision.
- To work in close partnership with BCC workers and other external agencies that provide information and advice.
- To develop and maintain effective relationships with carers/cared for, whilst demonstrating our core values of passion, quality and respect at all times.
- To adhere to the rules of confidentiality and the Data Protection Act dealing with sensitive personal information.

**Recording and Monitoring**:

- To maintain excellent administration and recording on our Harlequin Database system. This includes ensuring that all client interactions are recorded, dealt with and progressed in a timely, satisfactory, professional manner.
- To ensure that all outcomes are entered into the database.
- To be able to provide case records, statistics and reports as required in order to prepare and complete relevant monitoring returns and reports required for funders. This will include the provision of data and other information relating to our delivery of the service.
- To be responsible for own administration, including producing all correspondence associated with the role.

**Specialist Knowledge**:

- Remain up to date with relevant welfare rights legislation and wider social welfare information at a specialist level, as well as developing a detailed knowledge about local services, social care and housing options.
- Keep abreast of training needs to ensure high quality advice and support.
- Understand the needs of disadvantaged groups and the difficulties that they face in accessing information, advice and support.
- Respond in a timely, professional and non-judgemental way to safeguarding disclosures or allegations.

**OTHER DUTIES**
- To work effectively with BCC colleagues regarding external communications.
- Deliver training to staff, partner organisations and carers if required.
- Attend events, awareness raising opportunities and fundraising activities as required.
- Contribute to the co-ordination, training and support of volunteers and students within BCC. Work closely with volunteers and students
- To have full regard for equal op

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