Customer Assistant

6 months ago

Carmarthen, United Kingdom Marks & Spencer Full time

**Customer Assistant - Operations**

**Working Pattern**

Monday 13:30-20:15
Tuesday 08:00-14:30
Wednesday 13:30-20:15
Friday 13:30 - 20:15
Saturday 07.00-13.30

Sunday 07:00-13:30
Tuesday 08:00-14:30
Wednesday 08:00-14:30
Thursday 13:30-20:15
Friday 13:30-20:15

**Operations Role Profile**
- You will be required to receive and accept in deliveries.
- Segregate stock as required for the sales floor team to put out.
- Clear all empty trays and rubbish from the floor.
- Be a key holder required to open and close the building. (must be 18+)
- Part of the On Call rota and be required to attend the store in a call out. (Required to attend store within 30mins)
- You will be responsible for fridge temperature checks and to follow up with the appropriate action where required.
- Carryout Daily, Weekly and monthly checks to keep the store trading legally.
- You will be part of the emergency team.
- Deal with contractors and visitors to the store to carry out any on site maintenance.
- Hours of work will predominantly be between 4.45am-8.15pm with the exception of events and peak trading.

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates ,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Carmarthen, CARMARTHENSHIRE, WALES;
Carmarthen

  • Customer Assistant

    6 months ago

    Carmarthen, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Carmarthen. Vue Carmarthen has 12 screens and is located within the St. Catherine’s Walk Shopping Centre. Our cinema is a 15 minute walk from Carmarthen train station and a 5 minute walk from Carmarthen Bus...

  • Customer Service Assistant

    6 months ago

    Carmarthen, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Carmarthen, SA32 7EN **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    5 months ago

    Carmarthen, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Camarthen, SA32 7EN **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Assistant

    6 months ago

    Carmarthen, United Kingdom Lidl Full time

    Summary Starting from £12.40 per hour | 20 hour contract | Morning shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...

  • Customer Service Assistant

    6 months ago

    Carmarthen, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Camarthen, SA32 7EN **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group Transport Preferred MUST BE 18+ We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer...

  • Customer Assistant

    5 months ago

    Carmarthen, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations Working Pattern: Thursday 15:00-20:15 Friday 15:00-20:15 Saturday 15:00-20:15 Sunday 13:00-18:15 **Operations Role Profile** - You will be required to receive and accept in deliveries. - Segregate stock as required for the sales floor team to put out. - Clear all empty trays and rubbish from the floor. - Be a key holder...

  • Customer Assistant

    6 months ago

    Carmarthen, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Operations** **Working Pattern**: Sunday 14:00-18:00 Tuesday 16:15-20:15 Wednesday 07:15-11:15 Thursday 16:15-20:15 Friday 15:00 -20.15 Monday 16:15-20:15 Tuesday 16:15-20:15 Thursday 07:00-11:00 Friday 16:15-20:15 Saturday 16.15-20.15 **Operations Role Profile** - You will be required to receive and accept in deliveries. -...

  • Customer Assistant

    5 months ago

    Carmarthen, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Operations Working Pattern: Thursday 15:00-20:15 Friday 15:00-20:15 Saturday 15:00-20:15 Sunday 13:00-18:15 **Key Capabilities** Customer Assistant - Operations Working Pattern: Thursday 15:00-20:15 Friday 15:00-20:15 Saturday 15:00-20:15 Sunday 13:00-18:15 **Operations Role Profile** - You will be...

  • Customer Assistant

    6 months ago

    Carmarthen, United Kingdom M&S Full time

    **All the details** **Work Pattern** Sun 11.00-18.15 Mon 07.00-14.15 Wed 07.00-14.15 Thurs 13.00-20.15 Sat 07.00-14.15 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will...

  • Customer Assistant

    6 months ago

    Carmarthen, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Sunday: 14:00-18:00** **Thursday: 14:00-18:00** **Friday: 14:00-18:00** **Saturday: 14:00-18:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    6 months ago

    Carmarthen, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Wednesday 06:00-09:00 Thursday 06:00-09:00 Friday 06:00-09:00 Saturday 06:00-09:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Customer Assistant

    5 months ago

    Carmarthen, United Kingdom M&S Full time

    **Summary** Customer Assistant - Cafe - Carmarthen **All the details** **Customer Assistant - Cafe - Carmarthen** **Working Pattern** **Week1** Thursday - 10:00 - 16:00 Friday - 11:00-16:00 Saturday - 09:00 - 15:00 **Week2** Sunday 10:30 - 16:30 Wednesday 10:30 -15:30 Friday 10:00 - 16:00 **Purpose** - To deliver a great shopping experience for...

  • Sales Assistant

    4 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Outdoor and Cycle Concepts Full time

    Are you passionate about providing exceptional customer service and working in a dynamic retail environment? We're seeking a Sales Assistant - Customer Service Representative to join our team at Outdoor and Cycle Concepts.As a Sales Assistant, you'll be working alongside a talented team of outdoor enthusiasts to deliver an outstanding customer experience....

  • Customer Assistant

    5 months ago

    Carmarthen, United Kingdom M&S Full time

    **Summary** Customer Assistant -Christmas - Foods -Carmarthen **All the details** Customer Assistant -Christmas - Foods -Carmarthen Working Pattern Monday 14:00 - 20:00 Tuesday 14:00 - 20:00 Thursday 14:00 - 20:00 Saturday 14:00 -20:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Sales Assistant

    5 months ago

    Carmarthen, United Kingdom Outdoor and Cycle Concepts Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant – Customer Advisor. Please note this role is a zero hour contract working a variety of shifts. We recognize the significance of maintaining a healthy work-life balance. That’s...

  • Customer Service Associate

    2 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Pertemps Cardiff Full time

    Pertemps Cardiff Retail Assistant Job Description**Job Summary**:We are currently recruiting for a Retail Assistant to join our team in a leading retail environment. As a Retail Assistant, you will be responsible for providing excellent customer service, maintaining store displays, and ensuring a high level of customer satisfaction.**Key...

  • Festive Store Assistant with Excellent Customer Service Skills

    7 days ago

    Carmarthen, Carmarthenshire, United Kingdom Tesco Full time

    About the RoleWe're seeking a Festive Store Assistant to join our team during the busy holiday season. As a key member of our in-store team, you'll play a vital role in delivering exceptional customer service and helping us make magic happen for our customers.Key Responsibilities:Provide warm and welcoming customer service, ensuring that every customer...

  • Customer Service Representative

    4 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Asda Express Full time

    We're looking for a Customer Service Representative to join our team at Asda Express. As a Retail Assistant, you'll be the face and voice of our Petrol Forecourts, ensuring our customers receive excellent customer service every time.Your main priority will be to ensure our customers are satisfied with their shopping experience. If you're not serving...

  • Customer Service Representative

    4 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Tesco store team as a Sales Assistant. As a Sales Assistant, you will be responsible for providing exceptional customer service, working closely with colleagues to achieve sales targets, and maintaining a high level of store standards.Key ResponsibilitiesDeliver...

  • Customer Advisor

    6 months ago

    Carmarthen, United Kingdom Sainsbury's Full time

    **Location** - Carmarthen Argos, Argos Unit 1 Greyfriars, Carmarthen, SA31 3BN **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 227730 Being part of the team at Argos is more than just working in retail. It’s how we deliver our commitment to our customers that we’ll...