Civica Customer Service Advisor

4 months ago


Canterbury, United Kingdom Canterbury City Council Full time

**Working for Civica**

Civica works in partnership with Canterbury, Dover and Thanet Councils to provide services across East Kent. Civica is a ‘can-do’ organisation; honest about what we do and how we conduct ourselves - and always proud of our services and people. We strive for excellentand cost-effective service delivery.

**Customer Service **Advisor
- Permanent full time positions (37 hours per week)**

We are looking for people with strong communication skills and a commitment to providing a high standard of service to join our busy, friendly team providing advice to customers about a variety of council services. Although there is the potential for dealing with customers face to face, the role is predominantly telephone based. You would need to be committed to excellent customer service standards and comfortable using a variety of IT packages, although full training will be given. All of our posts are based on permanent full time contracts and are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities.

**Essential requirements;**

**Working location**

**DBS check**

A standard DBS check is a requirement for this role.



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