Sales Support Administrator

3 days ago


Brighton and Hove, United Kingdom Black Sheep Utilities Full time

Black Sheep Utilities are looking for a Sales Support Administrator to join our flock of passionate individuals

Are you an expert administrator?

Are you meticulous with details, proactive and methodical?

If so, we would love to hear from you

Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. Our Sales Support Advisors are responsible for auditing sales made by our energy consultants and submitting the contracts to the relevant suppliers. They also provide sales support admin to our energy consultants, including terminating contracts, data accuracy checks and requesting information from suppliers.

**MAIN DUTIES AND RESPONSIBILITIES**
- Submitting termination/information requests to suppliers
- Audit Sales submitted by the energy consultants and updating CRM system
- Submitting contracts to suppliers via various portals & Excel word docs
- Receiving status reports from suppliers and updating CRM systems
- Generating customer correspondence and submitting to clients
- Updating the customer service team with any issues with contracts once submitting.
- Proactively managing query resolution in a timely manner to ensure high % of contracts go live
- Allocation of Hot Transfers to agent pipelines, in accordance with guidelines and management guidance.
- Supporting the Sales management team by providing feedback on all aspects of quality, including voice files, CRM & sales techniques. (Direct Sales & CAT).
- Cross referencing voice files with in-house CRM records.
- Assist with pre-book errors.
- Pipeline administration assistance.
- Speaking to customers and suppliers on the phone to resolve queries.
- General sales administration and ad hoc duties as required

Previous administration experience is essential. Industry knowledge would be advantageous but is not essential.

You must be able to commit to the flock family... we are pretty full-on We like to be social, participate in games, incentives, and other events.

With healthy growth ambitions for the future, it really is a great time to join us on our journey. In return you will receive generous basic pay, opportunities to earn commission and career progression opportunities.

**Key Skills and Attributes**
- Quality/Compliance: Meticulous with quality assurance, quick to learn new things and adapts well to change.
- Customer Focused: driven by a high customer satisfaction.
- Initiative: Prioritising own work loads, taking ownership of tasks and following through.
- Target Driven with a positive and adaptable attitude
- High level of competency in Microsoft office & Excel preferred
- Data Entry
- Tolerant and empathic communicator with excellent telephone manner
- Take ownership of queries, problems and projects and manage to resolution

**Necessary Experience and Qualifications**
- Previous knowledge of Utility Industry preferred but not essential

**Benefits Package**
- Annual leave of 20 days per annum, increasing with length of service up to 25 days per annum
- Birthday leave after 1- year service
- Attendance Booster - earn extra leave through exceptional attendance
- Comprehensive Employee Assistance Program
- Various social events throughout the year
- Fruit and hot and cold drinks provided free of charge
- Regular incentives and Prizes
- Early finish Fridays

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Referral programme
- Store discounts

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 2 years (preferred)

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Administrative: 2 years (required)

Reference ID: SAL SUP SEPT 22



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