Call Centre Team Leader
6 days ago
Fords of Winsford is the Northwest’s largest independent used car supermarket site located in Winsford Cheshire. We have been successfully providing used and nearly new cars for over 60 years.
As part of our ongoing growth strategy, we are now looking for a pro-active Contact Centre team leader to join our successful team.
- Do you have Contact Centre experience?
- Do you have a background in training and coaching a customer service team to offer the best possible service?
- If so, we want to hear from you now_
You will be an excellent communicator and have strong leadership skills to manage a team of customer service advisors to provide a first-class service for customers.
**Benefits for this role include**:
You will enjoy working in a fast-paced environment and have excellent customer handling skills, this is a full-time position working a fixed five days out of seven days.
When you become a member of our team, you will receive an industry competitive salary, 28 days holiday per year, a contributed company pension scheme and health care plan.
**Key responsibilities in this role will include**:
- Coaching, developing, and motivating the team to maximise performance and targets
- Ensuring there is a key focus and overview of all training records
- Build and promote a positive work culture
- Ability to help and support your team to resolve customer queries at first point of contact.
- Proactively identify opportunities to improve.
- Ensuring that training materials comply with of all the company's policies and quality standards.
- Proactively providing solutions that enhance and improve service delivery.
**You possess the following experience and competencies**:
- Experience within performance management, ideally within a contact centre.
- Have previous experience of working in a fast-paced environment
- Be self-motivated and be very goal driven.
- Ability to work under pressure towards deadlines.
- Ability to make decisions and change the influence of others.
A competitive salary of £27,000 depending on experience + bonus
**Salary**: Up to £27,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Wellness programmes
Schedule:
- 8 hour shift
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Team management: 2 years (required)
- Call Centre: 2 years (required)
- Coaching and Mentoring: 3 years (required)
Work authorisation:
- United Kingdom (required)
Reference ID: CCTL Aug 22
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