Service Assistant

2 weeks ago

Godalming, United Kingdom National Trust Full time

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.

Winkworth is currently undergoing significant investment in its infrastructure and exciting new visitor facilities are expected to open this summer to accommodate growing visitor numbers.

**The Hours**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be working weekends and bank holidays, and some weekdays. You may be required to work more hours during our peak periods.

**Duration**:Fixed Term Contract until end of January 2025

**Interview**:22nd February 2024

**Induction**:Must be available for induction on 16th,17th and 21st March

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of the Visitor Welcome Team working at Winkworth Arboretum.

The only arboretum in the care of the National Trust, Winkworth's stunning landscapes of colour and texture welcome over 100,000 visitors each year.

You'll be vital in ensuring our visitors have a great day out and you will play a big part in this. As part of the Visitor Experience team, you will work closely with the Welcome Service Assistants.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion.

You'll be vital in ensuring our visitors have a great day out and you'll play a big part in this. As part of the Visitor Experience team, you'll work closely with the Welcome Service Assistants. You’ll be responsible for ensuring the presentation of our welcome areas is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy.

You’ll work flexibly across all areas of the operations team, providing support to the teams as needed. You’ll tell our visitors about the amazing work we do and what their money is funding. You'll also be working with volunteers who provide extra support to the team.

This role will include working outside, meeting and greeting our visitors, providing help and guidance on where to park and may be required to assist visitors use the car park machines.

You'll keep the car park and surrounding area in good order, and provide a courteous and informative service to our visitors. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding or promoting our cause.

As this is an outdoors role, you'll need to be comfortable working in all weather conditions.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/01/25)

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