Housing Assistant

2 weeks ago

Bromley, United Kingdom Anchor Full time

About the role

The role involves providing an outstanding front line housing management service across the retirement housing schemes. You’ll provide an outstanding customer service which will include liaising with contractors and suppliers, and you will ensure regular inspections of the schemes to maintain excellent standards. You will support residents and liaise with care providers.

Key Responsibilities include:

- Supporting the Service Delivery Manager in the smooth running of the estates
- Maintaining effective working relationships with internal and external stakeholders
- Working with contractors around repairs and ensuring compliance with Health & Safety requirements
- Signposting residents to access appropriate services and support

About you

We are looking for people who share our values, and believe in our mission and vision. This role will be multifaceted and we need individuals with a “can do” attitude. The role will be fast paced and you will need to have a flexible and resilient approach

Key experience and skills required
- Working knowledge of Housing Management
- Knowledge and awareness of Health & Safety legislation
- Excellent customer service skills with ability to engage with multiple stakeholders
- Ability and experience of managing conflicting and multiple priorities
- High level of flexibility and ability to travel

Our customers are at the heart of everything we do. We believe they should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.

Our housing leasehold and rented schemes are about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life.

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

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