Resident Support Assistant

5 months ago

Bromley, United Kingdom Morden College Full time

**Job Title**: Resident Support Assistant

**Location**: Bromley, Greater London

**Salary**:£14.15 per hour

**Job Type**: Permanent, Full-Time

**About Morden College**:
Morden College is a Charity dedicated to supporting older people. Founded in 1695 by the pioneering merchant, Sir John Morden, the Charity has been at the forefront of enriching older people's lives for more than 300 years. Today the Charity's core purpose is to provide older people who are in need with a home for life, to support them as they grow older, and to provide housing, care, and support, including residential nursing care, if the need arises. We are a strong community, committed to enabling the older people we support to have the highest quality of life, for the rest of their life.

**Job Purpose**:

- To support people to live a 'good life' in independence by promoting dignity, independence, choice, and fulfilment within a policy of managed risk taking
- To support the Ralph Perring Court Manager in the delivery of a housing management service
- To support with the provision of a safe secure environment, responding to resident enquiries, and acting as the first point of contact for residents
- To assist with the referrals and letting process, interviewing residents at the point of residency sign-up, supporting with the collection of information
- To visit residents in their own homes and conduct interviews in the office when required
- To have knowledge of Welfare Benefits, advice and information services so that you can signpost residents as needed
- To maintain accurate records, and input information into the Nourish care management software
- To support residents to organise activities and functions at Ralph Perring Court. Assisting with the organisation and booking arrangements
- To work collaboratively with colleagues to ensure that residents are at the centre of our services and receive the support they require
**Key Responsibilities and Duties**:

- To support the RPC Manager to provide a high-quality housing management service ensuring the health and safety of beneficiaries and contractors
- To support the RPC Manager to ensure that all residents are assessed for their independence to self-evacuate in a crisis, where required develop in partnership with the beneficiary a Personal Emergency Evacuation Plan
- To support the RPC Manager to have oversight of premises management, ensure that the cleaning and other facilities management arrangements with the Operations Team are completed to make sure the buildings are maintained for the future and are fully compliant with all legal requirements
- Ensure that all complaints, including harassment and anti-social behaviour are effectively handled and monitored and that the complainant is kept informed of progress
- Provide information and advice, about housing support for people living at RPC aimed at attaining the highest possible levels of benefits and services
- To assist the RPC Manager with the collection of resident contributions and arrears management
- Signpost people living in independence to external agencies for advice and support regarding housing debt management, and other social welfare and legal issues
- To assist the Housing Officer with the admissions process for Morden College Almshouses in line with organisational policies and procedures on referrals and selection
- Maintain a positive and productive relationship with the Operations Team in relation to effective and supportive resolution of housing and tenancy issues
- To provide an emergency first response to residents out of hours. Administering first aid or contacting emergency services and next of kin when required
**About You**:
Skills Qualifications and Experience:

- Satisfactory DBS check
- A qualified First Aider or willing to complete the qualification
- Availability to work unsocial hours i.e., early mornings, evenings, weekends, and public holidays to ensure the service is covered 365 days a year
- Experience of communicating with a variety of audiences
- Authentically warm, genuine, trustworthy, honest, reliable, consistent, and caring in all their actions
- A well-developed sense of their own behaviours and how they impact on others

**Benefits**:

- Enhanced Annual Leave
- Pension Scheme
- Life Assurance Scheme
- Competitive Rates of Pay
- Learning and Development
- Eye tests and Glasses
- Flexible Working
- Staff Recognition Schemes
- Health and Wellbeing Initiatives
- Free on-site parking
Please click on the **APPLY** button to send your CV and Cover Letter for this role.

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