Receptionist

2 weeks ago


Coventry, United Kingdom Woodway Medical Centre Full time

**Previous applicants do not need to apply**

**Company description**

We are a friendly 5 GP Practice, wishing to recruit a Receptionist, who is efficient, well organised, enthusiastic and has experience of working in a customer facing environment and able to deliver first class customer service to our patients.

**Job description**

Provide general assistance to the practice team in carrying out duties. Ideally you would need to be EMIS Web trained and able to work alone and have the following:
- The ability to communicate effectively and sensitively with staff and patients.
- To work with confidential and sensitive information.
- To ensure high levels of accuracy are maintained in all aspects of work.
- Be prepared to do extra cover when needed for annual leave and absences.

**Administration**
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Pulling/filing notes for surgeries and updating as necessary
- Filing post in medical records - scanning
- Fax and photocopy as requested

**Reception**
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary

**Appointments**
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests

**Computer**
- Registrations of new patients - computer data entry and medical records
- Process patients’ changes of address - computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines

**Telephone**
- Have working knowledge of telephone/bleep system, during and after hours
- Cover for telephonist when necessary

**Other Tasks**
- Clear rooms after surgeries
- Ensure building security - have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers

**Job Types**: Part-time, Permanent

**Salary**: From £18,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
All customers are required to wear masks

Ability to commute/relocate:

- Coventry CV2 2RH: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (preferred)


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