Service Support Officer

3 weeks ago


London, United Kingdom Lambeth Council Full time

**Service Support Officer**

**PO1: Starting salary £38,037 pa rising in annual increments to £40,503 pa Incl. LW**

Lambeth is committed to Safer Recruitment and aims for quality services and equal opportunities for all.

Lambeth Technology operates to Design, Deliver, Run and Maintain the technology solutions and services required for the Council to process business and deliver services to the residents of Lambeth.

**Role Overview**

Contracts and Supplier Assurance Team enables Lambeth Technology to enforce and fulfil the contractual obligations of the supplier and the council, provide correct reporting to key stakeholders, and manages changes to the contract and resolve disputes

**Qualifications**

**Skills and Competencies**

The key capabilities of this job role are:

- Reads contract and recognises obligations. Inputs into contract management plan and supports implementation of contract tools and structured plans to manage risks and stages of contract lifecycle.
- Communicates with stakeholders to support structured transition between contract award and service delivery. Take part in supplier interactions or negotiations.
- Aware of financial controls used to manage resources, open book contract management and Lambeth’s contract management systems.
- Understands the impact of risks and perceived risks.
- Confirms the type of supplier/services that are required and identifies potentially suitable suppliers and markets. Expressing the key roles and responsibilities of prime and sub-contractors for delivery, security and key performance indicators (KPIs).
- Supports the team’s resilience in managing setbacks within the team.
- Basic understanding of the needs of the Lambeth Technology.
- Contributes to collating data and information required to support the development of a strategy in the area of responsibility.
- Awareness of the Lambeth’s procurement framework and its linkage to the implementation of policy objectives.
- Aware of the need for a business case and contributes to the
- development of one under supervision.
- Basic understanding of forecasting and requirements planning.
- Aware of how project management supports the procurement cycle.

Skills and Capabilities Matrix

Job Description and Person Specification



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