Employee Benefits Co-ordinator

3 months ago

Maidstone, United Kingdom advo group Full time

advo is an **award winning** business advisory with a focus on people and supportive technology. advo work with employers to manage their staff benefits, payroll and HR needs, linked by unique in-house technology platforms. Every Customers journey with advo is of the greatest importance.

Care of our people is at the heart of everything we do, recognising that without the right people, with the right training, ability and approach all else fails. The Employee Benefits Co-ordinator role is key to suppoorting our overall proposition, you'll be fully supported with training and given all the tools to make a difference. advo expect high quality but in return strive to ensure employees enjoy coming to work and being part of a rewarding and inclusive culture.

advo are proud Investors in People GOLD accreditation holders.

**Responsible for administering your own portfolio of Employee Benefit clients who have varied products and services within advo. Duties include handling all administration as highlighted below**:

- Respond to client e mails clearly and accurately
- Build long term relationships and attend meetings with client contacts
- Work closely with Employee Benefits Consultants to deliver a joined-up approach to client servicing
- Midterm amendments and data processing
- Checking and sending client invoices
- Calculating monthly benefit breakdowns
- Ensuring internal database is regularly updated and data is accurate.
- Answer and transfer telephone calls in accordance with company protocol and GDPR requirements.
- Deal with assigned post for SME and mid and corporate clients
- Maintain and issue P11D reports & audit client data
- Renewal administration

**Competencies/Knowledge**
- Strong, proactive administration background
- Service excellence & relationship building
- High levels of attention to details/accuracy
- Good maths skills and understanding of excel
- Deadline focused
- Previous experience working in insurance or customer service desirable but not essential
- Full UK driving license

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