Supervisor - Trade Partner.commercial Operations Sa

3 weeks ago

North West, United Kingdom MTN Nigeria Full time

**Mission/ Core purpose of the Job: (Short description)**
- To implement plans, controls and standards for optimum performance and alignment with strategies.
- To provide day-to-day management, support and guidance to the Channel Representatives in the assigned portfolio or region.
- To meet or exceed retention and acquisition targets by providing exceptional customer centric service that is geographically close to the customer.
- To ensure alignment in the stores of Planning and Promo Analysis and Integration Strategies.
- To ensure efficient distribution of MTN’s Consumer BU products throughout the assigned territories

**Context: (Global influences, environmental / industry demands, organisational mission, etc.)**
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Fast paced environment
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance
- Participative environment - highly diverse and team-focused

**Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)**

**Key Tasks**:Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

**Sales Operations Planning and Control**
- Provide input into the long-term plan (1-2 years) for the assigned portfolio or region that results in targeted growth of market share within Consumer BU, and MTN as a whole.
- The provision of innovative solutions and service excellence to ensure effective sales and promotions of product in store
- To understand, anticipate and capitalise on changes in consumer behaviour
- Drive relationships with stores, Channel Representatives and external stakeholders
- To achieve measurable results in Sales
- Ensure that teams effectively plan the installation and replacement of visual and point of sale merchandising requirements into standardised processes, policies and procedures for retailers, distributors, dealers and stores providing seamless customer service and experiences.
- Consider local conditions, as well as competitor activity to create competitive advantage
- Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to support the business.
- Ensure consistent merchandising and store layout in owned and non-owned stores, retail stores, distributors and wholesalers collaborating with Marketing for look and feel and with Regional Branded Manager, Informal Regional Manager and Retail Sales Manager for design elements where necessary
- Plan, procure and distribute stock from suppliers based on needs to appropriate outlets, ensuring procurement procedures are accurately and timeously followed, that all stores have sufficient point of sale material and that they are properly positioned.
- Assist in planning and facilitating the implementation of the visual policy and guidelines throughout the Consumer BU to support corporate identity.
- Continue to investigate visual merchandising trends within the market place and recommend enhancements.
- Ensure implementation of defined merchandising requirements (prepaid products and point of sale material) at touch point level.
- Ensure timeous and relevant merchandising related information goes out to all portfolios or regions
- Effectively lead and manage Channel Representatives within their portfolios or in the regions
- Contribute to the development of effective risk management for merchandising levels and availability, identifying trends / patterns pertaining to store requests and needs.
- Deal with escalated queries from direct reports and ensure resolution.
- Make inputs with regard to the long term implications of action plans from a broad perspective
- Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
- Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix
- Understand, and implement innovate ways, and local requirements and action plans for the different portfolios in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.
- Ensure compliance of strategy to the Consumer BU Channels and implement remedial action for non-compliance
- Monitor competitor activity in the assigned portfolio or region and provide input into tactical counter strategy
- C

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