Regional Front of House Lead

5 months ago

Edinburgh, United Kingdom Mitie Full time

**Regional Front of House Lead (Scotland, England (The North), Northern Ireland)**:
**Monday to Friday 40 Hours**:
Are you an established multi site leader, excelling in the delivery of 5* service and creating high performing service teams? If so, this role could be for you

**Job Overview**:
The Regional Front of House Lead will own the front of house service delivery across multiple locations from the Middle/North of England, Scotland and Northern Ireland. You will inspire and manage a team of c15-25 receptionists and facilities assistants across multiple properties and locations, ensuring exceptional 5* service delivery for all building users at your corporate office locations.

**Main Duties**:

- Own the service delivered by all receptionists and facilities assistants
- Implement the agreed labour and service strategy
- Drive service improvements that create a memorable and lasting experience to all building users
- Work alongside the facilities team to deliver our contractual service requirements
- To recruit, develop and train a highly motivated team who deliver service that sets us apart from our competitors and the high street, and delivers personalised service
- Deploy prescribed customer experience training programme to your team, aligned to Client values and culture
- Manage the team to ensure site procedures are followed, including but not limited to visitor management, access control, and service standards
- Coordinate site cover and manage recruitment
- Monitor financials and ensure compliance with health and safety protocols

**What we are looking for**:

- Proven tack record of comparable multi-site leadership experience over several years within the tourism and hospitality industry, or high end modern corporate workplaces
- Proactive, organised and meticulous - passionate about Customer Experience
- Demonstrable experience transforming service delivery to meet new and improved standards
- A winning mindset that implements a culture of success and skilled at taking your team and peers on a journey
- Immaculate grooming, personal presentation and sense of style
- Mon to Fri in the office, with a willingness to travel 1-2 days per week from your base office location, including overnight stays, or as required

Start Date: ASAP

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